Head Teller - Lake Mary, FL

Trustco Bank•Sanford, FL

35d•Onsite

About The Position

The Head Teller provides exceptional customer service while accurately and efficiently completing customer transactions. This role ensures adherence to all bank operational, security, compliance, and privacy policies, maintaining the highest standards of confidentiality. The Head Teller oversees daily teller operations, supervises teller staff, and ensures that branch cash handling procedures are followed.

Requirements

High school diploma or equivalent.
Supervisory experience.
Strong customer service and cash-handling experience.
Excellent verbal communication and interpersonal skills in person, by phone, and via email.
Fluent in English; bilingual a plus
Access to reliable transportation
Strong organizational skills with the ability to manage multiple priorities.
Ability to work effectively in a collaborative team environment.
Willingness to participate in ongoing training and development.
Ability to lift 10-20 lbs., stand for extended periods.

Nice To Haves

Bachelor's degree.
Previous banking or financial services experience.

Responsibilities

Deliver Outstanding Customer Service: Create a warm, professional, and efficient environment where every customer feels valued. Proactively understand their needs and confidently recommend Trustco Bank products that support their goals.
Leadership & Team Growth: Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service. Uphold strict compliance with all policies, acting as a role model. Oversee daily cash balancing and maintain detailed audit logs for accuracy. Manage cash shipments, including ordering, verifying, and distributing funds as needed.
Transaction Handling: Process a variety of customer transactions-deposits, withdrawals, loan payments, check cashing-with precision. Handle verification, money orders, bank checks, and receipts efficiently. Manage credit card payments, safe deposit access, ATM maintenance, and night deposits smoothly.
Reporting & Compliance: Prepare and submit detailed reports accurately and on time. Keep thorough transaction records in line with audit standards and regulations.