Head Teller - Oakland Piedmont Avenue Branch

Citi • Oakland, CA

2d

About The Position

Execute daily, weekly and monthly operational tasks, inspections and correspondence with virtual branch support Lead and mentor tellers through assigning work and providing technical guidance when needed Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed Maintain working knowledge of client accounts as well as new and existing products and services offered Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Requirements

• 1 year relevant experience
• Demonstrated sales and customer service experience
• Money handling experience
• Demonstrated leadership skills
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment
• High School diploma or equivalent

Responsibilities

• Execute daily, weekly and monthly operational tasks, inspections and correspondence with virtual branch support
• Lead and mentor tellers through assigning work and providing technical guidance when needed
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets
• Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered
• Fulfilling the clients' necessities while providing an exceptional client experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees