Head Teller- Chestertown

Arrow Bank NA • Chestertown, NY

2d • $19 - $23

About The Position

Head Teller is responsible for ensuring the daily operational activities of the teller line are executed with accuracy and meet exemplary customer service standards.  In addition to the accurate and timely processing of customer transactions, the Head Teller answers complex inquiries, manages the vault, ensures accurate teller and branch cash limits, safeguards customers information, and works to detect/prevent fraud.

Requirements

• Associate degree or equivalent experience required.
• 3 years of experience in customer service preferred.
• Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management
• Strong supervisory skills
• Proficient in Microsoft Windows and Microsoft Office Suite:   Word, Excel, and Outlook
• Strong knowledge of banking products and services

Responsibilities

• Provide consistent, outstanding customer service by anticipating and reacting to customer needs; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Process transactions accurately and efficiently, including loan requests and Wire Transfers; open deposit accounts for customers; create or assist with creation of Teller work schedules
• Lead and develop Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals
• Buy and sell currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded.
• Provide training, support and guidance as appropriate to co-workers and customers. Direct problem resolution
• Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate.
• Prepare or assist in preparing and submitting monthly reports accurately and punctually. Ensure that reports and logs are completed accurately and on time.
• Oversee and adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments.
• Act in Branch Manager’s absence as needed.
• Able to travel, using reliable transportation, to various branches to meet operational needs
• Ability to work rotating Saturday schedule

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees