Head Teller

Bryant Bank • Birmingham, AL

76d

About The Position

The Head Teller is responsible for supervising and coordinating the daily operations of the teller line to ensure prompt, efficient, and excellent customer service. This role oversees teller staff, ensures compliance with banking policies and procedures, maintains operational integrity, and provides training support to tellers. The Head Teller also performs standard teller duties, resolves customer concerns, and acts as a role model for service accountability.

Requirements

• Strong knowledge of retail banking operations, teller functions, and regulatory compliance.
• Excellent leadership and interpersonal skills.
• Strong problem solving and conflict resolution abilities.
• High attention to detail and accuracy.
• Ability to work independently and as a part of a team.
• Proficient with bank software, teller systems, and Microsoft Office.
• Ability to maintain confidentiality and exercise discretion.
• High School Diploma or GED required.
• Minimum of two years’ teller experience in a banking environment required.
• Customer service and cash handling experience required.

Nice To Haves

• Prior supervisory or leadership experience preferred.
• Associate’s Degree or coursework in banking, business, or finance preferred.

Responsibilities

• Supervise, schedule, and support teller staff to ensure optimal coverage and performance.
• Perform daily teller transactions.
• Monitor cash levels and ensure adherence to branch cash limits and security protocols.
• Provide training, coaching, and feedback to tellers.
• Assist with the resolution of customer concerns or complex transactions.
• Conduct daily audits and reconcile discrepancies; escalate unresolved issues to branch leadership.
• Ensure all tellers adhere to bank policies, procedures, and compliance standards.
• Assist with vault management, ATM balancing, and branch opening/closing procedures.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED