HEAD TELLER

Cypress Bank SSB•Pittsburg, TX

About The Position

Oversees all tellers and CSRs for location. Schedules all teller and CSR personnel in order to maintain proper staffing. Approves weekly timecards and time off. Oversees daily teller balancing process providing assistance to locate any outages. Coordinates and reviews duties performed by tellers delegating those duties in a manner which will maximize efficiency of the office. Preparation of CTRs. Preparation and review of Reg CC holds, Stop Payments and other forms. Oversees proper dual control of daily opening of the night depository and the processing of the contents therein. Performs monthly surprise cash counts and other audits such as gift cards. Order money from Fed. Enters daily vault tickets and research outages. Performs weekly vault counts. Balance and replenish ATM. Performs inactive and dormant account maintenance. Oversees Safe Deposit Boxes. Customer entry and drilling. Interview and hire all tellers. Schedules regular staff meetings for ongoing training. Responsible for ensuring the appearance of the teller area and personnel are neat, organized, and in accordance with Bank policy. Ensures that all confidential records in the work area are properly secured each day. Additional Responsibilities Organize all cash counts – monthly and quarterly Receive wire information from customer and also send wires through FHLB and TIB Debit Cards: ordering, hot carding, research and problem solving Account maintenance for address changes and phone #'s and returned mail processing Accept stop payment requests, check reorders, and address changes Performs other duties as assigned.

Requirements

2+ years supervising experience
2+ years teller experience
High school diploma or equivalency
Advanced understanding of responsibilities under the Bank Secrecy Act through initial and periodic training
Ability to give and accept instruction and the desire to oversee and assist others.
Position requires lifting of approximately 25 lbs.

Responsibilities

Oversees all tellers and CSRs for location.
Schedules all teller and CSR personnel in order to maintain proper staffing.
Approves weekly timecards and time off.
Oversees daily teller balancing process providing assistance to locate any outages.
Coordinates and reviews duties performed by tellers delegating those duties in a manner which will maximize efficiency of the office.
Preparation of CTRs.
Preparation and review of Reg CC holds, Stop Payments and other forms.
Oversees proper dual control of daily opening of the night depository and the processing of the contents therein.
Performs monthly surprise cash counts and other audits such as gift cards.
Order money from Fed.
Enters daily vault tickets and research outages.
Performs weekly vault counts.
Balance and replenish ATM.
Performs inactive and dormant account maintenance.
Oversees Safe Deposit Boxes.
Customer entry and drilling.
Interview and hire all tellers.
Schedules regular staff meetings for ongoing training.
Responsible for ensuring the appearance of the teller area and personnel are neat, organized, and in accordance with Bank policy.
Ensures that all confidential records in the work area are properly secured each day.
Organize all cash counts – monthly and quarterly
Receive wire information from customer and also send wires through FHLB and TIB
Debit Cards: ordering, hot carding, research and problem solving
Account maintenance for address changes and phone #'s and returned mail processing
Accept stop payment requests, check reorders, and address changes
Performs other duties as assigned.