Head Teller - Spanish Springs (The Villages)

Seacoast Bank Careers • Lady Lake, FL

13d • Onsite

About The Position

Are you a people person with a passion for joyful customer service? Citizens First Bank is seeking a dynamic and outgoing individual to join our Spanish Springs Branch as a Head Teller! The Head Teller provides exceptional customer service at the teller window while efficiently processing retail banking transactions. The Head Teller maintain cash control, perform operational tasks, and uphold Citizen First Bank (CFB) Teller Standards and compliance requirements. Additionally, the Head Teller supervises teller operations in the branch, focusing on workflow, compliance, and security. The Head Teller leads by example to ensure the staff follows CFB standards and resolve complex issues as needed.

Requirements

• Minimum : High school diploma or equivalent required, two years of teller experience plus one year supervisory experience or proven supervisory abilities.
• Must be able to withstand varying degrees of stress, must be able to attend work regularly and on time and perform position requirements with little supervision.
• Must have excellent communication and leadership skills.
• Ability to motivate and lead a team, to include participating in branch activities and displaying positive behaviors.
• Ability to supervise and effectively resolve conflicts.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to write reports and business correspondence.
• Ability to easily adapt to change on a daily basis.
• Completed CFT classes, Principles of Banking and Supervision.
• CFB in-house supervision course is acceptable.
• Acceptable balancing record.

Nice To Haves

• Four years of teller experience with a minimum of one year as Head Teller

Responsibilities

• Provides exceptional customer service by building goodwill and solving problems.
• Makes sure teller staff are well-trained and effective, guiding them on policies and procedures.
• Supervises the teller line, including scheduling, managing tasks, and fixing balancing errors.
• Helps with complex transactions and customer issues.
• Manages cash reserves and places orders with the Teller Operations Manager.

Benefits

• Citizen’s First Bank offers an exceptional benefits package for full-time employees including medical dental, vision, short and long-term disability insurance options, 401K, and generous vacation allowance.
• All employees enjoy an annual calendar recognizing ten federal holidays which may be paid, a high-end hospitality environment with a strong promote-from- within culture, and the satisfaction that comes from serving the community and relationship building.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED