South Tampa-Head Teller - FT

Floridacentral Credit Union•Tampa, FL

About The Position

Head Teller – Lead with Purpose at Floridacentral Credit Union Are you a natural leader with a passion for exceptional service? Join Floridacentral Credit Union as a Head Teller and take charge of frontline operations while guiding your team to success. Here, your leadership will drive meaningful impact—for your team, our members, and the community. Primary Responsibilities Lead & Mentor: Manage and coach the teller team to excel in service, accuracy, and sales performance. Deliver Outstanding Service: Oversee teller transactions (deposits, withdrawals, payments, etc.) ensuring positive, seamless member experiences. Ensure Operational Accuracy: Maintain compliance, cash handling integrity, and timely processing of transactions. Drive Sales & Referrals: Promote credit union products and services that meet member needs. Track teller sales/referrals to support team goals. Train for Success: Mentor staff on fraud prevention, transaction accuracy, and member engagement. Brand Ambassador: Represent Floridacentral Credit Union in the branch and the community, fostering trust and financial empowerment. What You Bring Proven team leadership with the ability to motivate and develop staff. Experience in teller operations, including cash handling and financial transactions. Strong customer service focus with a drive to build lasting relationships. Ability to identify member needs and promote appropriate products/services. Commitment to representing our brand and mission in the community. Why Join Us? Shape Team Culture: Lead a high-performing, service-driven team. Grow Your Career: Opportunities for development and advancement. Make a Difference: Help members achieve financial well-being while serving your local community. Apply Now! Take the next step in your leadership journey. Lead with purpose. Empower your team. Serve your community.

Requirements

Proven team leadership with the ability to motivate and develop staff.
Experience in teller operations, including cash handling and financial transactions.
Strong customer service focus with a drive to build lasting relationships.
Ability to identify member needs and promote appropriate products/services.
Commitment to representing our brand and mission in the community.

Responsibilities

Manage and coach the teller team to excel in service, accuracy, and sales performance.
Oversee teller transactions (deposits, withdrawals, payments, etc.) ensuring positive, seamless member experiences.
Maintain compliance, cash handling integrity, and timely processing of transactions.
Promote credit union products and services that meet member needs. Track teller sales/referrals to support team goals.
Mentor staff on fraud prevention, transaction accuracy, and member engagement.
Represent Floridacentral Credit Union in the branch and the community, fostering trust and financial empowerment.