The Head Teller position is responsible for overseeing the Teller personnel, ensuring proper staffing, and assisting Tellers with identifying and correcting out-of-balance conditions. The role includes ensuring that the department has adequate supplies and equipment, assisting customers with account inquiries and discrepancies, and handling customer complaints. The Head Teller will also perform Teller duties as needed, assist with the verification and balancing of the branch, vault/safe, ATM, and work documents, and monitor the bank's security procedures. Additionally, the Head Teller will approve checks for payment that exceed the Tellers' limits, supervise branch proof, Teller recap, and reporting, train new hires, and conduct remedial Teller training as necessary.