Head Teller

About the position

If you're motivated, detail-oriented, and have a passion for delivering exceptional customer service, keep reading! This is a fast-paced, interactive position with CCFBank, a successful financial institution with locations throughout Wisconsin and Minnesota. We are looking for a committed individual with excellent communication skills to lead our Teller Team! As a Head Teller, you will be responsible for providing leadership and support to the Teller team. You will be a crucial part of our team, ensuring that our customers receive the best banking experience by Making More Possible. Bonus points if you're community focused and excited about making a positive difference for those around you. This job focuses heavily on working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. The Head Teller must be an effective communicator: someone who is able to motivate others while understanding and responding to their needs and concerns. The person in this position must be friendly and genuinely interested in the needs of others, whether that's managers, team members, customers, or the company itself. This person must have a persuasive, teaching-oriented mindset and be able to easily communicate the company's policies, programs, and systems. Expect a faster-than-average pace of work for this position.

Responsibilities

• Provides daily supervision to teller staff and assigns duties.
• Performs personnel actions including performance appraisals, scheduling, approving timesheets, and interviewing candidates for employment.
• Establishes proper identification of existing customers and determines need.
• Receives and processes retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form in accordance with banking policies and procedures.
• Cashes checks, completes withdrawals and makes cash advances, accepts loan and installment payments, processes change orders and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits.
• Performs routine audits to ensure bank policy and procedures are being adhered to.
• Assists in branch cash management per vault and TCR procedures; may assist in balancing vault currency and coin.
• May be responsible for ordering, managing, and balancing the vault and ATM currency and coin.
• Manage/balance teller work daily.
• Plays a positive role in the career development and growth of Teller staff through excellent communication skills, both verbal and written, along with strong delegation skills.
• Performs other duties as assigned.

Requirements

• Associate's degree in accounting, finance, economics or related field.
• Three (3) years of directly related full time experience performing the functions outlined above may be considered in lieu of the degree.
• Two (2) years of customer service experience.
• Two (2) years of supervisory experience.

Benefits

• Full Time, 40 hours per week.
• Monday - Friday work week; occasional Saturdays required.
• Competitive pay.
• Eligible for an annual bonus of 1.5%-3% of your salary based on company goals and performance.
• Health, Vision & Dental Plans.
• Health Savings Account (HSA) with CCF Contributions.
• Health Reimbursement Arrangement.
• Flexible Spending Account.
• Employer Paid Life Insurance and Long-Term Disability Plans.
• Voluntary Life Insurance and Short-Term Disability Plans.
• Accident and Critical Illness Plans.
• Hospital Indemnity.
• 401K Retirement Plan and Company Match.
• Paid Time Off, Bereavement Leave, and Paid Holidays.
• Parental Leave.
• Company-Wide Wellness Program.
• Employee Achievement Program.
• Colleague Referral Program.
• Professional Development Reimbursement Program.
• Career Planning.
• Colleague Pricing on Secondary Market Mortgage Loans.
• Colleague Beyond Save & Spend Accounts Perks.