Head Teller/Universal Banker

Guaranty Bank & Trust

About The Position

The purpose of this position is to ensure customer satisfaction and quality service by adherence to Guaranty Bank’s policies and standards through supervising, coaching, and providing ongoing training to the other tellers. The Universal Banker plays a key role in providing retail banking services and products to bank customers. The Universal Banker is “Guaranty Bank” to retail customers. In addition to performing a variety of tasks associated with transacting customer requests and verifying the completeness of retail banking transactions, the Universal Banker is in the prime position to develop new business opportunities with current and potential customers.

Requirements

High School Diploma or equivalent.
1 -2 years of experience in banking, insurance, or another related field.

Nice To Haves

Post –secondary certificate or degree in Accounting, Finance or Business, experience will be considered.
Previous office experience.
Notary

Responsibilities

Provide exceptional customer service, efficiently and tactfully, to assure customer satisfaction
Performs all paying and receiving teller functions
Overall responsibility for the branch’s safekeeping of any of its cash or cash items
Receives and processes night deposit bags
Assists in soliciting new loans and deposits
Opens main vault and night deposit vaults daily
Opens, balances, and replenishes ATM or assigns the appropriate tellers
Provides backup for Branch Manager and Personal Bankers when they are busy or out of bank
Assists customers with entry/departure to safe deposit boxes
Responsible for training of new tellers
Responsible for periodic unannounced cash counts of all teller drawers
Working knowledge of debits and credits
Proficient in Teller Pro in order to help with balancing and corrections
Supervises tellers and coordinates the assignment of tellers
Assists with teller balancing as needed
Provide services to existing customers; Answers customer inquires
Initiate and follows-up research request
Assist customers with entry/departure to safe deposit boxes
Proficient in Teller Pro to help with balancing and corrections
Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance.
Process new account transactions, including compiling and preparing new account paperwork and applications.
Identify the unmet needs of current and potential customers and offer appropriate products and services.
Promote and provide information to customers on new and enhanced products, services, etc.
Promote and cross-sell exciting products and services to current and potential customers.
Open, maintain and close all deposit account types.
Participate in community events to increase bank visibility and develop business opportunities.
Assist customer inquiries and requests regarding current accounts.
Assist with questions or concerns regarding current accounts, products, services, or transactions.
Assist with additional services and products such as online banking, mobile banking, remote deposit capture, other deposit systems, safe deposit box access, ATM, and debit card requests.
Perform traditional teller functions as needed by accurately processing checking and savings deposits, withdrawals, loan payments, bonds, etc.
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Answer and assist incoming callers with questions and requests, route callers appropriately.
Receive incoming bank visitors and assist in directing them appropriately.
Record all transactions promptly, accurately, and in compliance with bank procedures.
Balance and replenish cash in ATM.
Weekly cash ordering.
Balance drawer daily, investigate and resolves out-of-balance conditions.
Sell prepaid travel and gift cards. Maintain log and inventory.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Maintain appropriate currency logs, maintain target cash daily, balance Vault daily.
Sort and distribute work from other offices, process mail and night depository transactions.
Operate computer, telephone, copier, and other bank equipment.
Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Head Teller/Universal Banker roles and responsibilities relating to each act.
Ensure complete customer understanding of rates and FDIC insurance for depository accounts.
Work overtime, as needed.
Follow all bank policies and procedures
Provide assistance to other departments as needed.
Perform other duties that may be assigned and requested.