Head Teller II - Country Square Office Quakertown

QNB Bank•Quakertown, PA

3d•Onsite

About The Position

Join QNB Bank as a Full-Time Head Teller II at our Country Square Office in Quakertown, PA, and take your career to the next level. This onsite role offers the opportunity to lead a dedicated team while enhancing customer experiences in a vibrant, customer-focused environment. You'll play a pivotal role in bridging customer needs with banking solutions, embodying our values of integrity and excellence. As a Head Teller, you will tackle daily challenges, ensuring that every client leaves satisfied and valued. Your empathetic approach will foster strong relationships with both customers and colleagues, making a meaningful impact daily. Engage with cutting-edge banking processes and contribute to a forward-thinking workplace that celebrates innovation and teamwork. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. If you're a problem solver at heart, this position is an exciting opportunity to make a difference in the Quakertown community while advancing your career in banking. Make a difference as a Head Teller II As a new Head Teller II at QNB Bank's Country Square Office in Quakertown, your daily responsibilities will include supervising teller operations, ensuring seamless transaction processes, and maintaining exceptional customer service standards. You will be expected to train and mentor teller staff, providing guidance on both daily tasks and banking policies, and uphold compliance with banking regulations. You will directly assist customers with account inquiries, problem resolution, and transactional support, reflecting our commitment to customer-centricity. Additionally, you will collaborate with branch management to implement strategies that enhance customer engagement and streamline operations. Being a proactive problem solver, you will also address any operational issues that arise, ensuring that the branch runs efficiently and effectively, while maintaining an energetic and professional environment. What matters most To succeed as a Head Teller II at QNB Bank's Country Square Office in Quakertown, several key skills and competencies are essential. You must possess outstanding customer service abilities to provide prompt, courteous, and confidential support while processing transactions. Strong product knowledge will enable you to evaluate customer needs effectively and guide them toward appropriate solutions through consultative selling and cross-selling strategies. Leadership and conflict resolution skills are vital, as you will supervise teller operations, assign tasks, and address any issues that arise. Familiarity with banking software and tools for managing daily operations and compliance is necessary. Your role will include being a Q2 Service and Sales Coach, conducting observations, and providing constructive feedback to teller staff. Additionally, strong communication skills will help facilitate training and development initiatives, ensuring the team remains knowledgeable about products and services. You will also need to perform auditing processes, manage branch cash requirements, and maintain adherence to operational policies, all while supporting community engagement initiatives

Requirements

outstanding customer service abilities to provide prompt, courteous, and confidential support while processing transactions
Strong product knowledge will enable you to evaluate customer needs effectively and guide them toward appropriate solutions through consultative selling and cross-selling strategies
Leadership and conflict resolution skills are vital, as you will supervise teller operations, assign tasks, and address any issues that arise
Familiarity with banking software and tools for managing daily operations and compliance is necessary
strong communication skills will help facilitate training and development initiatives, ensuring the team remains knowledgeable about products and services

Responsibilities

supervising teller operations
ensuring seamless transaction processes
maintaining exceptional customer service standards
train and mentor teller staff
providing guidance on both daily tasks and banking policies
uphold compliance with banking regulations
assist customers with account inquiries, problem resolution, and transactional support
collaborate with branch management to implement strategies that enhance customer engagement and streamline operations
address any operational issues that arise
ensuring that the branch runs efficiently and effectively
maintaining an energetic and professional environment
conducting observations
providing constructive feedback to teller staff
perform auditing processes
manage branch cash requirements
maintain adherence to operational policies
supporting community engagement initiatives