Head, QA Ops and Compliance

Novartis • Durham, NC

9d • Onsite

About The Position

Provide strategic and hands on leadership for Quality Assurance within the Small Molecule Operations division, ensuring excellence in cGMP compliance, regulatory execution, and quality oversight across all operational activities. This role leads and develops Quality Assurance Managers, partners closely with manufacturing and external suppliers, and ensures that all products, manufactured on site, by external partners, or imported, are released to market in full alignment with Novartis Quality Standards, policies, and global regulatory requirements. The Head, QA Ops and Compliance plays a pivotal role in safeguarding product quality, enabling operational excellence, and supporting the reliable and compliant supply of high quality small molecule therapies to patients. Job Description #LI-Onsite Location: Durham, NC This role is on-site 5 days a week and does not have the ability to work remotely. This role is located in Durham, NC and will eventually move to Morrisville, NC at a later date

Requirements

• BS or MS in Life Sciences, Pharmacy, Chemistry, Biotechnology, or related scientific discipline; advanced degree preferred.
• Minimum 10+ years of experience in pharmaceutical, biotechnology, or cell and gene therapy industry within cGMP regulated environments.
• Demonstrated experience in Quality Operations and/or Quality Systems & Compliance leadership roles, with direct responsibility for product release, quality systems, and audit readiness.
• Minimum 6-10 years of direct people leadership, including team development, performance management, and cross-functional collaboration.
• Strong working knowledge of FDA, EMA, and global regulatory requirements, including experience supporting regulatory inspections and audits.
• Proven experience leading deviation investigations, CAPA management, and continuous improvement initiatives in an operational QA setting.
• Experience supporting manufacturing operations, Quality Control, validation, and technology transfer activities.
• Excellent communication, decision-making, and organizational skills, with the ability to operate effectively in a fast-paced CGT manufacturing environment.
• Fluency in English (written and verbal).

Responsibilities

• Provide end-to-end leadership for Quality Operations and Compliance across manufacturing, Quality Control, AS&T, and logistics, ensuring adherence to cGMP, regulatory requirements, and internal quality standards.
• Serve as the final QA authority for review, approval, and release of batch documentation and patient or commercial product lots manufactured at the site.
• Ensure strong on-the-floor QA presence, delivering real-time quality oversight, decision-making, and guidance to support compliant and efficient operations.
• Lead investigations of deviations, OOX/OOS events, complaints, and adverse events, ensuring timely root cause analysis, effective CAPA implementation, and sustainable corrective actions.
• Implement and maintain site Quality Systems, including SOP governance, training compliance, documentation control, and inspection readiness for internal, external, and regulatory audits.
• Drive QA Operational Excellence through performance metrics (KPIs/KQIs), continuous improvement initiatives, and proactive identification of quality and process risks.
• Provide QA leadership for technology transfers, process validation, and new equipment commissioning, including review and approval of validation strategies and OQ/PQ execution.
• Lead, develop, and retain a high-performing QA team through hiring, coaching, performance management, and resource planning, while supporting budget and capacity planning in alignment with site strategy.

Benefits

• US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
• In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager