Head Performance Utility Porter

New York City Ballet•New York, NY

2d•Onsite

About The Position

The Head Performance Utility Porter (Seasonal, Part-Time) is a key member of the Theater Operations team at the David H. Koch Theater, working during performances and special events to ensure a clean, safe, and welcoming environment for patrons, performers, staff, and visitors. This role oversees and supports evening utility staff while actively participating in a variety of cleaning and facility preparation tasks. Responsibilities include maintaining high standards of cleanliness throughout the venue, coordinating team assignments, monitoring supply levels, and assisting with the setup and breakdown of spaces and equipment for performances and events. This position is union-represented, and the selected candidate will be required to join SEIU Local 32BJ after 60 days of employment.

Requirements

High School diploma or equivalent
Proven experience in porter, custodial, or facilities maintenance roles, with demonstrated leadership or supervisory responsibility preferred
Strong leadership and team management skills, with the ability to train, delegate tasks, and oversee daily operations
Excellent customer service skills; must maintain a professional, approachable demeanor and engage with patrons, tenants, and staff in a courteous manner.
Working knowledge of cleaning procedures, equipment, and safety protocols, including proper handling of cleaning chemicals
Ability to communicate in English
Ability to lift up to twenty-five (25) pounds and perform physical tasks such as standing, walking, bending, and reaching for extended periods
Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple tasks
Flexibility in schedule is required; irregular work hours may include early mornings, evenings, nights, weekends, and holidays

Responsibilities

Track all Performance Utility members tardiness and attendance, reporting necessary items to Management.
Ensure all Performance Utility members have a clear understanding of daily tasks and event needs at the start of each shift.
Ensure that any performance related issues are addressed in an efficient manner, having proper discussions as issues arise, communicating concerns to Theater Management as necessary.
Ensure Performance Utility break schedules are communicated and followed.
Ensure that team members communicate in a professional manner and address any unprofessional communication as it arises.
At the start of each week, ensures all Performance Utility members have a clear understanding of their schedule, and assigned rotations for the week.
Communicate additional scheduling needs/changes with all Performance Utility members, depending on events and building needs.
Demonstrate leadership qualities, leading by example.
Performs, and oversees, a variety of cleaning activities such as sweeping, mopping, dusting, and polishing, maintaining a sanitary, safe and attractive environment.
Acts as elevator operator for patrons during performances and events.
Assists with patron mobility issues and non-motorized patron mobility equipment during performances and events.
Delivers and/or sets up a variety of items (i.e. supplies, chairs, tables, furniture, stanchions, etc.) to appropriate parties or destinations within the venue.
Maintains supplies and equipment (i.e. cleaning solutions, paper products, etc.) for ensuring the availability of custodial items required to properly maintain facilities.
Handle guest requests with patience and professionalism.
Submit weekly hours to Management for payroll purposes.
Oversee training of Performance Utility members as needed and provide coaching for on the floor performance related needs.