Head Operations North America - Hybrid

Swiss Re•Fort Wayne, IN

6d•$144,000 - $216,000•Hybrid

About The Position

You are responsible for Operations Unit accountable for end-to-end operations for the Treaty life cycle - from quote stage up until closure of treaty. You not only deliver strong operations services (from onboarding treaties, to managing the accounts and the cash) but also providing early insights and stakeholder management with MU and collaboration with rest of value chain. You develop, manage and lead a strong leadership team (Team-Leaders, Managers and Experts), a professional underlying management system (processes and structures) as well as a corporate culture based on empowerment, client centricity and engagement. You are accountable for the cost targets.

Requirements

Extensive experience leading shared services or financial services operations within a global insurance or reinsurance environment; Life & Health (L&H) experience is a strong asset.
10+ years of leadership experience, including senior management of large, multi-layered organizations (100+ employees) and proven delivery through complex transformations in fast-paced, international settings.
Strong people and strategy focus, with the ability to build high-performing teams, develop leaders, and foster a culture of accountability, collaboration, and continuous improvement.
Proven capability to drive operational excellence, performance targets, and client outcomes, supported by a strong operational risk mindset and disciplined escalation of material issues.
Trusted partner to senior stakeholders, with the ability to influence across Market Units and Group functions, and to operate effectively within global governance and leadership forums.
Highly analytical, able to synthesize complex data into actionable insights for clients and Swiss Re leadership, and to identify trends, risks, and improvement opportunities.
Strong advocate for automation, digitalization, and AI-enabled operations, able to lead teams confidently through change and adoption of new technologies.
Self-driven, results-oriented, and commercially minded, with a strong service and client orientation.
Excellent communication skills (clear, transparent, and convincing), combined with strong ethical standards and Swiss Re values.

Responsibilities

Active member of the L&H Re Operations leadership team, responsible for oversight, review and continuous improvement for L&H Re Operations Globally
Assure and manage the ' Technical Accounting Processing and Sales operations services' for given portfolio or region
according to an agreed set of KPI's and targets
in line with Market unit/Finance/Actuarial requirements
Actively manage stakeholder's expectations and communication including concrete action plans based on yearly NPS
Provide early insights within given portfolio
Ensure effective Stakeholder management is in place
Drive resolution of long pending issues and ensure effective and timely escalation to MU
Drive technology change and adoption into the region – leveraging and defining how to best utilize new technologies
Embed and live the Swiss Re corporate culture into the teams
Actively assure people management and leadership of a unit including multiple sections and teams.
Develop and coach a strong local leadership team with focus on empowerment and client centricity
Mentor and coach key talents of the organization
Lead cross functional and cross location teams and projects
Develop and enhance an organizational structure and processes according to the changing environment
Contribute to the development and implementation of group-wide decisions and strategies
Perform other position related tasks as instructed by Supervisor