Head of Wealth Management Operations

Savvy Wealth•New York, NY

About The Position

Savvy is looking for a Head of Wealth Management Operations to design, lead, and scale the operating backbone of a fast-growing, technology-enabled wealth management business. This leader will own all core operations across our RIA and introducing broker-dealer, ensuring that our supervision, service, and back-office workflows are compliant, efficient, and power delightful advisor and client experiences. The right candidate is a proven leader that will play a critical role in scaling our operational infrastructure and continuously improving our support of the Advisory team. This individual will be expected to work closely with Savvy’s Engineering, Product, and Design teams to streamline RIA & B-D operations through the use of automation and AI. This role is ideal for someone who combines deep operational expertise in hybrid wealth models with a builder’s mindset and an instinct for automation, measurement, and continuous improvement.

Requirements

8–12+ years of progressive operations leadership in wealth management, including direct experience in a hybrid RIA + broker-dealer environment (or running operations for both entities).
Deep familiarity with the practical differences between FINRA BD operations and SEC/state RIA operations, and how to integrate them into a cohesive client/advisor experience.
Proven record of scaling teams and processes in a high-growth setting.
Strong process design chops: you’ve personally rebuilt workflows and reduced cycle time/error rates.
Tech-forward operator who has led system implementations and automation projects; fluent working with Product and Engineering teams.
Excellent people leadership and cross-functional communication.
Client billing and performance reporting
Custodian administration and integrations (e.g., Schwab, Fidelity, Pershing)
Compliance reporting and regulatory audits
Strong command of operational risk management, process optimization, and systems implementation.
Extensive experience using third party tools to power wealth management operations, including leveraging AI tools (e.g., ChatGPT/Claude, analytics copilots, automation) to speed up research, synthesis, and operational workflows.
Ability to thrive in a fast-paced, high-pressure, and often ambiguous environment
Active Series 7 and 66, Series 65, CFA or CFP

Nice To Haves

Series licenses (24/9/10) or prior registration as a principal.
Operations leadership at a technology-enabled or digitally native wealth/fintech firm.
Experience with multi-custodian and/or clearing firm environments.
Familiarity with common Wealth Operations Tech stack.
Prior responsibility for exam/audit operational readiness across both BD and RIA entities.

Responsibilities

Own and evolve the operating model for our wealth management platform across both RIA and broker-dealer entities, including service, supervision support, onboarding, maintenance, trading, and money movement.
Foster a culture of innovation, white-glove support, and continuous improvement.
Collaborate closely with Engineering, Product, and Advisory teams to drive innovation through all parts of RIA & B-D Operations.
Map, redesign, and standardize core workflows including: KYC/AML, suitability, Reg BI and advisory documentation
trading, rebalancing, cash management, and billing feeds
client service requests and lifecycle maintenance
advisor transitions and rep onboarding
client onboarding / ACATs / account opening
Remove friction between channels so advisors and clients experience “one firm,” not two regulatory models.
Establish and manage the day-to-day operations of Savvy’s Broker-Dealer, including account opening, transaction processing, supervision, and trade surveillance.
Partner closely with Savvy’s Engineering, Product, and Design teams to identify and implement appropriate platform improvements to support the growth of Savvy’s BD entity.
Work closely with the CCO and FINOP to ensure adherence to FINRA rules and broker-dealer regulatory obligations.
Maintain and update required supervisory procedures (WSPs) and coordinate with Compliance and Legal on regulatory filings and exams.
Ensure seamless integration and reconciliation between clearing firm systems, CRM, portfolio management tools, and compliance systems.
Implement supervisory tools and technology for broker-dealer oversight, including email and trade surveillance systems.
Oversee client billing processes and ensure accurate, transparent fee structures.
Own performance reporting, regulatory and compliance reporting.
Maintain relationships with custodians and third-party tech providers; ensure proper data reconciliation.
Translate operational needs into product/engineering roadmaps and drive delivery.
Lead adoption and optimization of our tech stack.
Identify automation opportunities and reduce manual work through tooling, integrations, and AI-assisted workflows.
Define and monitor operational KPIs and SLAs (cycle times, error rates, NIGO rates, service quality, advisor satisfaction, and cost-to-serve).
Implement strong operational controls and vendor oversight across custodians, clearing firms, and third-party providers.

Benefits

Competitive salary and equity package
Unlimited PTO + paid company holidays
Access to holistic medical, dental, and vision plans
Company 401(k), Commuter, and HSA/FSA plans
NYC office in the heart of Manhattan
Lunch and snacks provided in the office
Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)

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