U.S. Private Bank - Head of U.S. Private Bank Client Service - Managing Director

JPMorgan Chase & Co. • Newark, DE

3d

About The Position

As the
Head of U.S. Private Bank Client Service within the U.S Private Bank, you
will
lead Client Service teams across
Delaware, Chicago, Houston, and
Scottsdale, who deliver a consistent, high-touch experience for
high-net-worth
families across the U.S.
This leader partners closely with local leadership to
deliver a high-touch, control-strong, and increasingly seamless client
experience, while modernizing service through technology, operating model
evolution, and data-driven management. This individual will lead a team of
approximately
500
professionals (Service Managers, Client Service Associates,
and support teams), with accountability for day-to-day execution, talent
strategy, risk and controls, service quality, and transformational change.

Requirements

• Extensive experience (10+ years) managing large complex service functions, equivalent financial services management experience at a senior leadership level. Strong leadership and change management skills, with dynamic credibility, exceptional judgment, communication, and ability to articulate strategy across multiple locations
• Must currently hold Managing Director or Executive Director title, external equivalent
• FINRA Securities Industry Essentials, Series 7, Series 63 and Series 24 licenses required
• Solid comprehension of Private Bank’s range of products and services as each applies to specific market and region business segments. Products include: deposits, banking, brokerage, custody, investment management, fiduciary, mutual funds, credit, foreign exchange and private investments
• Must understand the strategic impact of the regulations, policies and procedures related to these products and services, and how to integrate changes into existing infrastructure
• Strong interpersonal skills; ability to quickly build strong relationships with other senior managers, members of the integrated team and other internal partners
• Adaptable leader skilled in project management, metrics, reporting, and navigating complex data flows in dynamic environments

Responsibilities

• Develop and implement a high-touch, consistent U.S. Client Service strategy, partnering with leadership to embed teams in local growth and meet client needs
• Own the operating rhythm for work intake, transaction execution and daily capacity management, driving accuracy, timeliness, and strong regulatory adherence
• Strengthen controls and risk management, serving as escalation point and collaborating with Business Risk Management and Compliance
• Lead critical change initiatives by adopting AI-powered technology, redesigning workflows, closing process gaps, and driving cross-functional projects
• Own talent strategy, recruiting, succession planning, and development, while building a performance culture with clear expectations, coaching, and accountability
• Establish robust metrics and transparent reporting, leveraging data insights to reduce friction, improve turnaround, and ensure consistency across markets
• Represent Client Service in technology and operations, influencing systems and policies, and building strong partnerships to drive coordinated execution

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed