Head of Training & Development

Venterra Realty • Houston, TX

3d • Onsite

About The Position

The Head of Training & Development serves as the enterprise leader responsible for developing, executing, and continuously improving the learning and development strategy for all onsite and corporate Multifamily team members. This executive drives workforce capability, operational consistency, and performance outcomes through innovative training programs aligned with company goals.

Requirements

• 10+ years of training or operational leadership experience.
• Strong understanding of operations and industry systems.
• Proficiency with LMS platforms and modern learning technologies.
• Strategic Learning Leadership - Develops and executes enterprise-wide training strategies aligned with business goals.
• Multifamily Operational Expertise - Understands leasing, operations, maintenance, Fair Housing, and compliance to ensure industry-relevant training.
• Instructional Design & Learning Technology - Applies adult learning principles and modern delivery methods (LMS, e-learning, blended learning).
• Team Leadership & Talent Development - Builds and leads a high-performing training organization; fosters a culture of continuous learning.
• Change Management & Influence - Drives adoption of new systems, processes, and organizational initiatives through effective training.
• Data-Driven Decision Making - Uses KPIs and performance analytics to evaluate training impact and address skill gaps.
• Communication & Executive Presence - Communicates clearly, presents to leadership effectively, and aligns stakeholders across functions.
• Customer Experience Orientation - Designs training that elevates resident satisfaction and supports operational excellence.
• Cross-Functional Collaboration - Partners with Operations, HR, Marketing, Technology, and other departments to support company initiatives.
• Innovation & Continuous Improvement - Continuously enhances training content, delivery methods, and learning technologies.

Nice To Haves

• Multifamily experience would be an asset.

Responsibilities

• Define and execute a comprehensive training strategy that elevates operational performance and supports company objectives.
• Evaluate organizational skill gaps and implement programs that drive measurable improvement.
• Create a long-term learning roadmap supporting career paths and leadership development.
• Oversee design and implementation of training programs for leasing, property management, maintenance, corporate support, and onboarding.
• Ensure content reflects Fair Housing requirements and operational best practices.
• Modernize delivery using ILT, VILT, e-learning, and micro-learning.
• Partner with Operations / Technical Services to identify performance trends and training needs.
• Implement performance measurement tools to track effectiveness.
• Support transitions, acquisitions, and new developments with tailored onboarding.
• Build and lead a high-performing training team.
• Create a culture of continuous learning, innovation, and accountability.
• Collaborate with Technology, Marketing, and HR on key initiatives.

Benefits

• Competitive Base Salary and performance bonus.
• A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short & Long-Term Disability, among other things.
• Educational Assistance / Reimbursement to support your drive to learn.
• 8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice.
• Access to thousands of employee discounts with BenefitHub.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed