Head of Total Rewards

Zoom • San Jose, CA

33d • Hybrid

About The Position

Zoom is seeking a Head of Total Rewards to lead its compensation and benefits teams. The role is responsible for managing the design and implementation of innovative, best-in-class rewards strategies to attract and retain top talent. You will report to the Chief People Officer and be a key member of the People & Culture leadership team, collaborating to develop a talent strategy that helps drive the company’s success. As a functional expert in global total rewards strategies, you will be responsible for broad-based and executive compensation, short—and long-term incentives, salary and hourly reviews, health, welfare, savings, and pension plans. You will work closely with internal functions (Finance, Sales Ops, IT, etc.) and external partners/vendors to deliver consistent, scalable, and effective creative and market-sensitive Total Rewards strategies. This role will also involve presenting materials to the board's compensation committee. An ideal candidate will be hands-on and enjoy getting into the details to ensure our programs have a clearly aligned and articulated philosophy, end-to-end process design, and flawless execution. They will use a proactive and strategic approach to ensure that rewards are competitive, drive results, align with company culture, and are understood and valued by employees.

Requirements

• Bachelor's degree or equivalent in business, human resources or related field.
• 10+ years of progressively responsible experience in HR; 7+ years of experience in leading compensation and benefits teams.
• Advanced spreadsheets (can maintain complex spreadsheets) and PowerPoint (or Google Sheets and Slides) skills.
• Excellent communication skills (written and verbal).
• Knowledge of government regulations as they apply to benefit programs, compensation programs, company policies, and operations.
• Experience designing compensation and benefits programs, guidelines and processes and guiding strategy in these areas.

Nice To Haves

• Workday-specific, Tableau, ServiceNow, Qualtrics, SAP, ERP experience preferred.

Responsibilities

• Develop and execute a competitive and comprehensive Global Total Rewards strategy designed to attract and retain world-class talent in a competitive environment and ever-changing economic landscape.
• Design and implement global compensation and benefits strategies and programs that align with enterprise goals and priorities.
• Leverage knowledge of market conditions and competitive talent landscape to design tailored strategies for compensation for key talent segments.
• Direct job analysis, evaluation, market pricing and salary survey initiatives openly and transparently.
• Partner closely with Talent partners in the development of key frameworks, including – promotion guidelines, career ladders, leveling criteria/frameworks.
• Lead the development of overall compensation strategy, including global programs and long-term incentive design.
• Effectively manage compensation programs in a geographically dispersed and partially remote workforce.
• Proactively predict markets and differing compensation strategies in various geographies.
• Ensure compliance with applicable regulations both in the U.S. and internationally, collaborating with internal groups.
• Partner with outside experts, including consultants, carriers, third-party administrators, and outside counsel, for matters such as benchmarking, plan design, coverage, renewals, and communications. Note that this includes oversight and governance of third-party service providers to ensure company needs are met, they’re delivering according to expectations, and we’re managing spend effectively.
• Develop comprehensive and integrated communication strategies that drive awareness, adoption, and understanding of our programs.
• Serve as functional business owner for Total Rewards, guiding all prioritization decisions related to our systems and technology implementations and enhancements.
• Partner with Talent Acquisition to ensure that the materials/collateral used for recruiting are competitive and drive our employee value proposition.
• Oversee the preparation of the annual benefits budget and periodic forecasts.
• Drive thought leadership to address current and emerging compensation and benefits trends and issues. Bring the outside-in view, guiding our decision-making process.
• Lead the Total Rewards team, ensuring the ongoing development of direct reports. Provide constructive and timely performance feedback.
• Serve as an integral member of the People Experience leadership team to advise on programs impacting the organization as a whole and collaborate with HR business partners to understand and address the unique needs of various client groups; collaborate with colleagues in other key departments, including Finance, Legal, Payroll, Accounting, Tax, Equity Administration, and Corporate Communications (to name a few).
• Serve as an internal functional expert to our Compensation Committee, owning and driving our agenda relevant to key focus areas.
• Ensure we have efficient and effective support for employee queries, requests and case management to ensure the best service is provided in a timely manner.
• Deliver the latest technology-enabled solutions that enable self-service and leverage Zoom’s products and solutions for employee-facing use cases.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees