HO Tooling and Repair Services (Airbus Channel)

Airbus•Herndon, VA

11d•Hybrid

About The Position

Satair is looking for a Head of Tooling and Repair Services to join our team in Herndon, VA. Job Summary: The job holder owns the disciplinary leadership role for the Tooling and Repair services Airbus Channel, ASOMRUC including all associated tasks within the framework of the delegation of duties, The role exists to effectively market & grow the Tooling and Repair services, handling all related sales inquiries, RFP & RFQ. Developing excellent customer relationships & looking for opportunities to extend Satair’s business success. Meet the Team: Our team acts in direct exchange with external customers (airlines, MRO) and offers the "Repair" , “Exchange” and "Lease" services for Airbus Proprietary Parts, Tools & GSE. Furthermore, the team coordinates the repair of customer components with the external repair stations. Your Working Environment: The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze! How We Care for You: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Requirements

Education: Required B.S. Degree in Supply Chain. Production, Engineering or a closely related field, or an equivalent combination of education and extensive relevant experience. M.S. degree is preferred
Experience: Required 5+ years of related work experience
Leadership experience required
Knowledge about the product management discipline
Proven ability to meet and exceed profitability targets consistently
Strong business acumen and Negotiation skills
Strong analytical skills combined with pragmatic application
Authorized to work in the US without current or future need for visa sponsorship
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Nice To Haves

Professional and practical insight and experience with purchasing and logistics
Experience in airline and/or MRO operations
Sound knowledge of spares and logistics processes and Airbus Services
Knowledge of civil aviation requirements and rules and Airbus documentation
Broad range of persuasion abilities, e.g. logic, authority, empathy

Responsibilities

Customer order management : 40%
Responsible for ensuring the relevant process steps along the core products Repair and Lease. This includes the prioritization of tasks and the allocation of work priorities to individual team members on a daily basis.
Manages the order book proactively and implements ideas and initiatives to improve the operational key figures repair turnaround time (TAT) performance and reliability as part of continuous improvement.
Designs and promotes a sustainable development of the team within the framework of global change processes such as projects or market conditions.
Forms the interface to those directly involved in the process at the escalation level, such as customers, suppliers, service management, tools engineering, repair network management and is responsible for solving or prioritizing process-related problems.
Makes an active contribution to CSIP (Customer Service Improvement Program) within the framework of business reviews with customers.
Build up a detailed picture of the Aerospace / MRO market place in the Americas segmenting the market
Undertake customer / site visits as required
Undertake key customer business reviews identifying service quality / satisfaction & new business opportunities
Manage customer “formal” contact regarding price increases & Regulatory information
Propose new service opportunities to Senior management and customers
Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned
Initiate and follow up on action tracker to ensure improvement plans are met
Ensure changes in supplier performance are communicated to all stakeholders
Actively manage the creation and implementation of regional business plans specific to Proprietary tools/ tool repairs and MC10 Repair, Exchange and Lease services
Management & leaderships: 40%
Attend monthly Management Review Meeting making a fully contribution to the operational management of the company
Maintains excellent communications with the respective organizations
Provides technical support which serves as the backbone to the interface between Satair and its customers in the GSE/Tool business. The scope of the tooling business includes: sale of new tools, lease of tools, and repair of Airbus and customer-owned tool inventory.
Ensure Satair staff fully understands the technical aspects needed in the tools to be purchased or leased.
Manages customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.
Manage Team SQCDP and escalation
Lead, mentor, and develop team members.
Own the full employee lifecycle, from hiring and onboarding to performance management and career pathing.
Set clear performance expectations and own the performance management process for the team, providing regular, constructive coaching and holding the team accountable for results.
Resolve complex, escalated issues and ensure the team's training is up to date.
Lead the governance with regards to operational and financial performance from target proposal (AOP, Forecast) to follow up (MBR – Monthly Business Review)
Process and stakeholder management: 15%
Support AD’s in maintaining and winning new business.
Run campaigns/events focused on suppliers / customers
Proposed process improvements to existing Satair processes
Establish comprehensive commercial offers including the relevant elements for management approval
Further expand the market position in terms of Packages Service provider agreements
Additional Responsibilities: 5%
Strategic Support: Provide essential support to the Head of Parts and Tools repair services Americas in achieving strategic objectives related to all repair activities.

Benefits

Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time, holidays and a generous paid parental leave program.
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

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