Head of Tech Ops

Persona•San Francisco, CA

About The Position

About Persona Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live. We’re growing rapidly and looking for exceptional people to join us! About the Role We’re looking for a strategic, hands-on Head of TechOps to lead our TechOps Team and scale the systems that power our global workforce. You’ll manage a small but high-impact team, own our corporate SaaS ecosystem, and ensure our employees have secure, reliable tools to do their best work. This role reports to the Head of Security and partners closely with Engineering, People, and Operations.

Requirements

8+ years of experience in IT , with deep familiarity supporting fast-paced, cloud-based organizations.
3+ years of people management experience , including hiring, coaching, and leading high-performing teams.
Demonstrated success managing a complex portfolio of SaaS applications and architecting integrated, scalable internal tooling.
Core Expertise with modern identity providers (Okta, Entra) and lifecycle automation.
Strong experience with MDM solutions (Jamf, Kandji, Intune) and macOS fleet operations.
Proficiency in administering Google Workspace , Slack , and/or Microsoft 365 at scale.
Experience building and supporting A/V systems across multiple offices and a distributed workforce.
Strong understanding of IT security fundamentals and collaboration with Security teams.

Responsibilities

Lead and grow the IT organization, setting strategy, roadmap, and operational standards.
Own our SaaS and systems ecosystem, including procurement, configuration, integrations, access governance, and automation.
Oversee identity and device management (Okta/Entra, Jamf/Kandji/Intune) to ensure secure, reliable access and a fully managed fleet.
Manage collaboration and productivity platforms (Google Workspace, Slack, Microsoft 365) and maintain high-quality A/V and hybrid meeting experiences.
Run efficient IT operations—on/offboarding, asset management, documentation, and global support—while driving continuous improvement in service quality.
Partner closely with Security to maintain secure-by-default systems, support audits, and strengthen endpoint, access, and incident readiness.