Oliver Wyman - Head of Talent Management for Health & Life Sciences

Marsh McLennan•Chicago, IL

15d•Hybrid

About The Position

The Head of Talent Management for Health & Life Sciences (HLS) serves as a strategic leader in Talent Management, partnering closely with HLS Leadership to shape and execute talent strategies that directly align with organization’s overarching business goals. You will be responsible for the full scope of Talent Management related topics for the HLS Affiliated Consulting Group (ACG). By leveraging a holistic understanding of the business strategy, the Head of Talent Management will inform all facets of talent strategy—ensuring that the right talent is in place to achieve strategic objectives. This includes ensuring effective project staffing and capacity management to optimize resource utilization and development, fostering an inclusive workplace, helping create and maintain a culture of continuous learning and high performance, and driving implementation of global and regional initiatives. Additionally, you'll play a crucial part in capacity planning, recruiting, onboarding, and maintaining consultant engagement. The Head of TM is a member of the HLS leadership team working day-to-day with Practice Leader and Talent Partner. They are also an active contributor to the OW Americas regional talent management agenda, ensure close collaboration with / integration of the HLS TM team into the regional/global TM function, and are responsible for the effective management of the HLS TM team. This is a hybrid role requiring 3 days per week in the office. There is no option to be fully remote.

Requirements

Ideal candidates will have 10+ years of relevant professional experience in a fast-paced and dynamic client services business environment.
Management consulting and/or talent management experience preferred
Proven experience leading and developing a small team
Hands-on experience with capacity planning and utilization management to optimize deployment and resolve staffing constraints
Track record of designing and implementing talent programs
Proficiency with HR data and analytics tools to build reporting, drive insight-led decisions, and track TM KPIs
Experience balancing ever-changing work demands in a challenging environment with numerous stakeholders to satisfy
Proven ability to establish and grow relationships at all levels within an organization, with an emphasis on strategic business partnering
Strong analytical skills with the ability to leverage data to drive change and inform talent strategies
Excellent written and verbal communication skills; ability to tailor the message to fit the audience
Credible, highly professional, able to communicate and negotiate effectively while managing diverse personalities, cultures and backgrounds
Self-motivated and proactive; someone who takes full ownership of her/his work and is flexible to prioritize or reprioritize as needed
Creative, proactive and adaptable with an ability to drive change and to develop individualized talent solutions
Ability to work fully independently, but also as part of highly collaborative team

Nice To Haves

Management consulting and/or talent management experience preferred

Responsibilities

Act as strategic Partner for HLS Leadership defining the HLS Talent Management agenda and priorities based on insights derived from the comprehensive understanding of business strategy and operational realities.
Utilize data and analytics to inform decision-making processes, ensuring that talent strategies are driven by robust insights
Collaborate with FP&A and BIM teams to ensure alignment and integration of talent initiatives with financial and business objectives
Manage implementation of regional and global initiatives and processes with a focus on attracting and retaining talent that supports business growth
Supporting the Director of Talent Management by contributing to the solution of regional talent strategy issues, special projects and initiatives
Work with our global Inclusion, Diversity and Belonging team to implement programs and processes aimed at building and maintaining an inclusive workplace
Drive a strategic approach to capacity management and deployment, ensuring that staffing aligns with business goals
Ensure effective staffing of all HLS billable and non-billable needs, providing guidance to the team
Aim to resolve difficult staffing situations independently, escalate as needed to Director of TM and/or HLS leadership
Manage overall HLS ACG utilization balancing utilization targets with investment in clients, franchises or talent development strive to limit trapped capacity
Proactively raise and address anticipated capacity issues with practice leadership
Create visibility on utilization and availability as well as pipeline, sold roles, and consultant deployment, working with FP&A and BIM to ensure reporting is accurate and enables decision making
Foster a culture of proactive performance management through timely and high-quality activities, utilizing data-driven approach to talent assessment and development
Actively engage in the career review process; ensure performance concerns are actively managed and counsel-out process is initiated, if needed
Oversee the execution of the year-end calibration process, participate in regional cross-calibration
Coach, advice and counsel leadership and managers on challenging performance management issues and actions to take
Identify capability gaps across HLS ACG and collaborate with L&D to help shape content of training offering
Monitor training KPIs, help increase commitment to learning within practice
Contribute to capacity planning by closely collaborating with practice leadership, Finance, BIM, and recruiting teams to ensure that hiring plans meet strategic organizational goals
Regularly utilize data analytics to assess hiring needs and influence hiring decisions in partnership with the leadership team
Develop and maintain an onboarding strategy for all new hires and ensure execution against it when joiners arrive
Monitor and manage Consultant engagement, through formal and informal mechanisms, leveraging insights to enhance consultant experience and addressing any emerging issues
Implement strategies to ensure a supportive and compliant work environment, collaborating with Employee Relations on sensitive people issues to uphold a positive culture
Implement strategies to enhance OW balance and work with HLS leadership & TM team to build sustainability for team members on HLS projects to increase employee satisfaction
Help build and maintain a strong community and an inclusive and positive environment
Proactively support firm-wide efforts to help maintain a highly engaged workforce
Contribute to and support development of programs designed to create strong commitment and participation in office events and virtual activities.
Manage, coach and motivate the HLS Talent Management team, ensuring that team efforts are aligned with business objectives
Responsible for the smooth running, training and development of the team through daily interaction and oversight
Delegate duties above appropriately to ensure they are adequately stretched / challenged
Develop and maintain succession plans, and manage performance management and compensation