Head of Supply Planning Operations

Dyson • Chicago, IL

17d

About The Position

About us Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment. About the role As Head of Supply Chain Operations, you will lead the execution function within the Global Supply Chain Hub. You will be responsible for managing a team of supply chain planning professionals who oversee outsourced service partners and market-facing operations. Your focus will be on delivering service excellence while driving stability, agility, and accountability across a complex fulfilment network. You will ensure stable execution, optimal stock allocation, and on-time order fulfilment across channels and categories, while maintaining high customer satisfaction and minimizing disruptions. The role requires strong leadership, stakeholder engagement, and a continuous improvement mindset to adapt and scale with the needs of the business.

Requirements

• Minimum 10 years of experience in supply chain execution with leadership responsibility in a global or multi-market setting
• Proven track record of managing outsourced partners and complex fulfilment networks
• Strong leadership presence with the ability to influence and collaborate across functions and seniority levels
• Deep understanding of fulfilment, planning and logistics systems and workflows
• Analytical mindset with the ability to interpret data and drive decisions under pressure
• Comfortable navigating ambiguity and driving change in a dynamic operating environment

Responsibilities

• Strategic and Operational Leadership Provide overall leadership and direction to the Hub supply chain operations team
• Ensure consistent and reliable execution of fulfilment flows across all markets and outsourced partners
• Act as the senior escalation point for operational risks, exceptions and service failures
• Set clear standards of accountability, performance and behavior for internal teams and third-party providers
• Actively participate in governance forums to align execution with planning, commercial and finance functions
• Represent execution in senior stakeholder meetings and decision-making processes
• Oversight of Market Execution Oversee performance across both top markets with local execution and smaller markets served centrally
• Maintain a clear view of operational health and proactively manage risk across all touchpoints
• Guide the team in resolving escalations, coordinating exceptions and engaging local market teams
• Ensure visibility on fulfilment readiness for launches, campaigns and peak periods
• Support development of execution playbooks that guide how markets and hubs interact
• Third-party and Partner Accountability Manage relationships with outsourced fulfilment partners (DBS, RMS and 3PL) and lead structured performance reviews
• Ensure contractual obligations, service level agreements and cost targets are met
• Identify and address performance gaps through continuous improvement and corrective action
• Champion consistent collaboration between internal teams and partners to support efficient, scalable operations
• Stakeholder Engagement and Risk Management Ensure timely and structured communication with key stakeholders in the event of receipt delays, transport issues or quality concerns
• Provide high-level oversight on the resolution of complex operational problems and recovery plans
• Lead alignment on risk scenarios and mitigation measures with key functions including Planning and Commercial
• Continuous Improvement and Transformation Drive a continuous improvement agenda across the hub to reduce cost to serve, improve service and simplify execution
• Lead initiatives to explore and implement new fulfilment models including direct delivery, VMI, consignment or pooled inventory
• Support process automation, data flow optimisation and capability development within the team
• Promote a performance culture with strong operational discipline, ownership and responsiveness
• Team Leadership and Development Build and lead a high-performing team with clear responsibilities and shared goals
• Coach and develop team members to grow functional capabilities and cross-market knowledge
• Ensure succession planning, role clarity and career development are actively managed within the team
• Foster a culture of collaboration, transparency and shared accountability across locations

Benefits

• Financial benefits: 401K with up to a 4% match Company paid Life Insurance and AD&D Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Lifestyle benefits: Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time Pre-tax Commuter Benefits (applicable areas only) Generous Child Care Leave Program Wellness Program Employee Assistance Program Generous Dyson Product Discounts
• Health benefits: Multi-Level Healthcare Coverage Options Vision & Dental Coverage Company paid Short-Term and Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees