Head of Supply Chain and Logistics

Printfresh•Philadelphia, PA

18h•Hybrid

About The Position

Printfresh is a fast-growing, design-driven lifestyle brand known for whimsical hand-painted prints and premium sleepwear and apparel. As we scale, we are building the operational infrastructure required to support predictable, efficient product flow from factory to customer. This role is hybrid, typically working in our Philadelphia office Tuesday-Thursday and from home Mondays and Fridays. Position Overview: The Head of Supply Chain & Operations is responsible for everything that happens after bulk placement — ensuring product moves efficiently through production, shipping, inbound receipt, and operational readiness. This role partners closely with the Director of Product Development & Production and owns the logistics, delivery timing, and inventory readiness side of the vendor relationship. The goal is to ensure product arrives on time, launches smoothly, and moves through our warehouse and shipping network efficiently.

Requirements

8–12 years of experience in supply chain, logistics, or operations within an apparel or consumer goods brand
Experience managing both inbound and outbound logistics in a global sourcing model
Strong 3PL relationship and contract management experience
Experience optimizing outbound carrier strategy and shipping costs
Comfortable working in ERP systems such as Fulfil or similar platforms
Strong understanding of freight, duty, and import compliance
Highly detail-oriented with strong follow-through
Calm under pressure and proactive in identifying and escalating risks
Collaborative working style with strong cross-functional partnership

Responsibilities

Production Execution & Shipment Management Take ownership of execution after PO creation, from production tracking through warehouse receipt
Manage vendor ship notices (ASNs) for all inbound shipments including product, packaging, samples, and third-party materials
Ensure ASNs are accurate and submitted ahead of inbound shipments
Track production progress and follow up with vendors on timing and compliance
Escalate delivery risks, quantity discrepancies, or vendor delays to Product Development and the VP of Operations
Partner with Product Development on 3-way match integrity across PO, receipt, and invoice prior to payment approval
Delivery Timing & Freight Strategy Own delivery timing from bulk placement through warehouse receipt
Manage air vs ocean freight strategy and freight optimization decisions
Manage duty classifications and import compliance
Analyze freight costs and determine shipping splits when needed
Escalate freight risks that could impact launch timing or wholesale compliance
Vendor Relationships – Logistics Side Manage vendor communication related to shipment timing, booking, and compliance
Own relationships with freight forwarders and customs brokers
Maintain vendor scorecards evaluating delivery performance and ASN accuracy
Escalate delivery risks to the Director Product Development and VP of Operations
Inbound Operations & 3PL Coordination Maintain visibility into inbound volume and delivery schedules
Partner with 3PL partner (Ryder) to ensure smooth inbound execution
Confirm warehouse receipt against POs including quantities, condition, and accuracy
Ensure product arrives with sufficient lead time for warehouse processing prior to launch
Establish and communicate accurate pre-order dates when delays occur
Inventory & Launch Readiness Launch Readiness & Operational Handoff Partner with the Inventory Analyst to confirm physical inventory readiness
Ensure product is received, processed, and available in system prior to launch
Track landed duty-paid inventory forecast versus actuals
Escalate risks impacting wholesale compliance or DTC launch timing
Outbound & Packaging Operations Manage outbound packaging ordering and replenishment
Support wholesale compliance requirements including labeling and packing standards
Coordinate quarterly sample reviews and transfers to 3PL for re-commerce
3PL Optimization & Outbound Operations Manage the 3PL relationship at a strategic level including contract management and performance reviews
Drive shipping optimization including carrier strategy and rate management
Oversee outbound packaging specifications, costs, and vendor relationships
Ensure packaging inventory is maintained ahead of launch and peak periods
Partner with the Operations Project Manager on systems and data infrastructure supporting operational execution