Head of Strategic Operations, Product

Candescent•Atlanta, GA

About The Position

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes. We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels. Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step. The Head of Strategic Operations role sits at the intersection of strategy, finance, and innovation within Product Operations. This leader builds the connective tissue that allows Product to operate with clarity and scale—shaping how we plan, govern, and invest. Equal parts strategist, operator, and innovator, you will lead a team responsible for transformation and governance, pricing & packaging, and product planning & modeling, while also owning the internal AI enablement roadmap that redefines how Product works. By combining hands-on execution with team leadership, you will ensure that Product operates with financial discipline, organizational alignment, and technology-driven efficiency.

Requirements

10+ years of experience in Product Operations, Business Operations, Strategy, or related fields.
Proven track record of leading change initiatives and building new functions or teams.
Strong background in planning and financial modeling; ability to partner closely with Finance.
Excellent communication and storytelling skills, especially in translating complexity into clarity.
Experience working in a SaaS or technology company strongly preferred.

Nice To Haves

Hands-on experience with pricing & packaging, product catalogues, or monetization strategy preferred.
Demonstrated experience in applying AI/automation to business processes a strong plus.

Responsibilities

Transformation Operations & Governance Drive change management and transformation efforts across strategic product initiatives.
Develop long-term talent strategy and workforce planning for Product.
Oversee governance of hiring priorities and tracking across the org.
Lead communications and storytelling for transformation efforts and the rhythm of business (planning, QBRs, reviews).
Pricing & Packaging Establish a centralized hub for pricing and packaging within Product.
Standardize practices currently handled disparately across the business.
Own and evolve the product catalogue as a system of record.
Partner with GTM, Finance, and Product to ensure monetization strategy aligns with customer value and product delivery.
Product Planning & Modeling Lead short-term planning for the Product org during its transformation period.
Build toward longer-term, strategic planning and modeling capabilities.
Develop financial models to assess cost of product development, ROI, and profitability.
Enable data-driven decision-making by creating insights, models, and frameworks for leadership.
AI-Driven Operational Efficiency (Player Remit) Own the internal AI enablement roadmap for Product Operations, identifying opportunities to accelerate and scale how Product operates.
Design and implement AI-powered agents, bots, and workflows that drive efficiency across discovery, planning, and execution.
Enhance product discovery by deploying AI to scan competitors, extract market themes, and generate research inputs for interviews.
Support prioritization by crafting AI-driven hypotheses, framing problems, and applying scoring models to improve decision confidence.
Improve communication and prototyping with AI-enabled tools that tailor stakeholder messaging, identify risks early, and create testable product concepts.
Track and measure adoption of AI tools, ensuring continuous improvement and visible business impact.