Head of Strategic Accounts

Viva•Colorado Springs, CO

2d•Remote

About The Position

If you’ve owned enterprise expansion and want full ownership of revenue, not just execution, this is your role. 🌎Location: LATAM (Mexico, Guatemala, El Salvador preferred) At Viva, we partner with fast-growing US startups and connect them with world-class Executive Assistants from Latin America - expanding access to global opportunity while helping companies scale smarter. We’re hiring a Head of Strategic Accounts to own enterprise expansion revenue across our most strategic customers. This is a role focused exclusively on expansion within existing enterprise accounts - defining the strategy, leading executive conversations, and closing revenue.

Requirements

5–8 years directly owning and closing enterprise expansion revenue (upsell/cross-sell quotas - not just supporting or influencing deals)
C2 English - clear, concise, and confident in executive-level communication
Proven track record of driving expansion deals end-to-end (strategy → execution → close)
Experience selling B2B services to US customers (e.g. outsourcing, BPO, staffing, consulting), with exposure to founder-led or mid-market environments.
Ability to build structure and operate with high autonomy
Executive presence with C-suite stakeholders.
Authorized to travel to the US and comfortable with frequent travel (up to 50%).
CRM fluency (HubSpot preferred)

Responsibilities

Define & Scale the Expansion Strategy
Define the account prioritization framework across enterprise customers
Build and scale our expansion motion - you’ll own and shape the playbook from scratch
Design structured, multi-threaded growth strategy within existing accounts
Partner cross-functionally (Sales, CS, People) to drive execution
Own Expansion Revenue
Own quarterly expansion targets and NRR contribution
Lead and close executive-level expansion conversations with CHROs, CEOs, and VP stakeholders
Lead in-person executive engagements across the U.S. (up to 50% travel) to drive expansion growth
Own forecasting, reporting, and continuous improvement of the expansion motion

Benefits

With a 4.7/5 Glassdoor rating, our team genuinely loves working here. Here’s why:
A company driven by a real social mission
A culture built around growth, empowerment, and well-being
100% remote, forever
Continuous development through feedback, performance reviews, and growth opportunities
Work-life balance: fixed schedules, no overtime, weekends off
Competitive pay: raises every 6 months + performance bonuses
Global health insurance: medical, dental, vision, mental health, and routine care
Paid holidays, vacation, sick days, and family care days
Family-friendly benefits: parental leave and flexible parent policies