Head of Shipping - Americas

Airbus•Dulles, VA

1d•Onsite

About The Position

At SATAIR, an Airbus Services Company, the mission is to provide world-class material solutions that keep aircraft flying and extend their lifespan, believing in sustainable aviation. The company fosters a global mindset, working in international and diverse teams, and collaborating across functions, sites, and cultures. Satair offers an environment to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation. This role is for a Head of Shipping to join the team in Dulles, VA, contributing to challenging the status quo, pioneering new ways of working, and generating real value for airlines and suppliers worldwide.

Requirements

High school diploma (or equivalent) and professional experience ideally as a Head of Shipping
Bachelor's degree in Business, Supply Chain, Logistics, Engineering, Operations, or a related field, or an equivalent combination of education and experience
Minimum 6+ years of supply chain experience, including performance management, preferably in a warehouse or distribution environment
Proven leadership experience
Experience managing large teams of 15-20+ hourly employees
Authorized to Work in the U.S. without current or future need for visa sponsorship

Nice To Haves

Professional background in military, manufacturing, production, or distribution fulfillment environments
Demonstrated experience scoping and implementing process improvements using LEAN, Kaizen, and/or Six Sigma

Responsibilities

Lead and develop a high-performing Shipping department, owning all aspects of team performance, training, and engagement to create a culture of excellence and accountability within your specific area.
Master and optimize the end-to-end Shipping process, acting as the business's subject matter expert to drive best-in-class standards for quality, accuracy, and efficiency in your domain.
Execute the daily and weekly operational plan for the Shipping department, translating broader warehouse targets into clear, data-driven production goals, staffing plans, and workflow priorities for your team.
Drive targeted continuous improvement initiatives within the Shipping department, using methodologies like Kaizen and 5S to identify and eliminate bottlenecks, enhance workflow, and perfect processes specific to your department.
Serve as the key operational liaison between the Shipping department and adjacent departments (e.g., Inventory, Packing), ensuring seamless handoffs and proactive communication to maintain overall operational flow.
Own and report on all KPIs for the Shipping department, analyzing performance data to provide detailed updates, root-cause analyses, and actionable recommendations to the Head of Warehouse Operations.
Cultivate a high-performance culture by leading, mentoring, and developing all talent within the Shipping department.
Own the full employee lifecycle, from hiring and onboarding to performance management and career pathing, to build a robust talent pipeline.
Champion a culture of engagement and accountability where every team member is empowered to uphold the highest standards of safety, quality, and performance.
Implement and oversee recognition and feedback programs to drive continuous improvement.
Develop and manage the labor plan for the Shipping department, aligning staffing levels, scheduling, and skill sets with operational forecasts and daily volume fluctuations to consistently meet performance targets.
Set clear performance expectations and own the performance management process for the department, providing regular, constructive coaching and holding the team accountable for results.
Resolve complex, escalated issues and ensure the team's training and skill certifications are always current.
Design and implement career-pathing frameworks within the Shipping department to foster professional growth and increase employee retention.
Identify and actively mentor high-potential talent, creating a clear succession plan for key roles within the department, including your own.
Partner with senior leadership to develop training programs that address critical skill gaps and prepare the team for future business needs.
Lead large-scope projects with site and regional impact designed to evolve the business model.
Adapt to growth and changes within the business as needed.
Work in a backup capacity for other warehouse leaders and deputize for senior management in meetings when necessary.
Perform other duties as assigned.