Head of Servicing

GoodLeap•Austin, FL

14d•$200 - $300

About The Position

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We are seeking a Head of Servicing to lead and scale our servicing operations through the next phase of growth. This leader will own the full servicing lifecycle—from onboarding and customer support, through collections, recoveries, and investor relations and reporting —while championing the use of AI and next-generation technologies to drive efficiency, compliance, and customer satisfaction. This is a unique opportunity for a seasoned servicing executive to lead and improve a world-class, tech-forward servicing function in one of the fastest-growing fintechs in the industry.

Requirements

10+ years of experience in loan servicing, with at least 5 years in a senior leadership role (preferably in fintech, banking, or consumer lending).
Deep expertise in servicing operations, servicing technology platforms, collections strategy/tactics, and investor relations/reporting.
Proven success scaling servicing functions to millions of customers and high asset volumes.
Strong understanding of regulatory frameworks (CFPB, FDCPA, etc.) and compliance best practices.
Passion for leveraging technology and AI to transform traditional servicing models.
Exceptional leadership skills with experience building and motivating high-performing teams.
Strong analytical, communication, and stakeholder management skills.

Responsibilities

Oversee day-to-day loan servicing operations across customer support, payment processing, collections, recoveries, and investor relations and reporting.
Drive the adoption of advanced servicing platforms, automation tools, and AI solutions to deliver operational excellence, reduce costs, and improve customer outcomes.
Design and implement effective, data-driven collection strategies that balance recovery performance with customer experience.
Ensure accurate, timely, and compliant reporting to investors and other stakeholders.
Work with investors to understand what they are experiencing in pools of loans or leases to anticipate how asset performance may align or differ with their expectations.
Partner with Risk, Compliance, and Legal teams to ensure adherence to regulatory requirements and investor guidelines.
Recruit, mentor, and lead a high-performing servicing team, fostering a culture of accountability, innovation, and continuous improvement.
Build scalable processes, infrastructure, and partnerships to support rapid customer and asset growth.
Test those processes to assure that we are properly managing operational risk and compliance.

Benefits

Play a defining role in scaling one of the most innovative fintechs in the market.
Lead the charge in modernizing loan/lease servicing with AI and next-gen technologies.
Join a mission-driven company that puts customers and responsible lending first.
Competitive compensation, equity participation, and executive-level benefits.

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