Head of Sales & Service

Slate Auto•Troy, MI

About The Position

At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. As the Head of Sales, Service & Analytics, you will be responsible for building and scaling our entire go-to-market engine from digital sales strategy to customer service and post-purchase experience while embedding advanced analytics across the organization. This role requires a high-performing leader who thrives in a fast-paced, high-growth, customer-centric environment and can think both strategically and operationally.

Requirements

10+ years of leadership experience in digital sales, customer experience, and analytics roles. Direct to consumer automotive preferred.
Proven success scaling a direct-to-consumer brand (automotive or adjacent industries preferred).
Deep understanding of digital commerce, CRM systems, and performance marketing funnels.
Strong background in customer lifecycle management, from acquisition to loyalty.
Advanced analytical skills; experience with BI tools (e.g., Tableau, Looker, Power BI) and data modeling.
Exceptional leadership, communication, and cross-functional collaboration abilities.
Ability to thrive in a high-growth, fast-paced, and constantly evolving environment.

Nice To Haves

Experience at a digital-first automotive, mobility, e-commerce, or subscription-based company.
Familiarity with vehicle sales regulations, titling, financing, and logistics is a strong plus.
Experience in building remote or distributed teams.

Responsibilities

Sales Leadership (Direct-to-Consumer) Own and scale the digital-first sales funnel, from lead generation to final vehicle delivery.
Lead the optimization of e-commerce and digital conversion strategies to drive volume and margin.
Define strategies that support sales and revenue goals.
Collaborate with Product and Marketing to align messaging, UX, and customer journeys.
Develop and manage sales forecasts, KPIs, and performance dashboards.
Customer Service & Support Lead the customer support organization across all channels (chat, phone, digital).
Design and implement scalable service delivery models to support high NPS and retention.
Partner with Product and Ops to reduce friction across the customer lifecycle.
Own escalation management and continuous improvement initiatives in service quality.
Ensure customer communication is clear, consistent, and brand-aligned across all touchpoints.
Analytics & Insights Build and lead a high-performing analytics function to support data-driven decision making.
Develop a unified data strategy that brings together customer behavior, sales, and service metrics.
Provide actionable insights to executive leadership on business performance, trends, and opportunities.
Partner cross-functionally to embed analytics into every department, enabling real-time optimization.
Ensure data governance and accuracy across all systems and platforms.