Head of Sales, North America

Heidi•New York, NY

69d

About The Position

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? The Role Working with our Chief Revenue Officer, you’ll lead our Sales function in the US and be responsible for defining, building, and scaling our commercial presence. We’re entering a defining stage of growth in the US as healthcare systems modernize how they deliver care, we’re helping them bridge technology, data, and human connection. You’ll shape how we go to market through developing our strategy, driving revenue growth, and building meaningful partnerships with customers across the healthcare ecosystem. You’ll help us grow with intention, bringing clarity and structure to how we sell while championing the culture and values that make our growth sustainable. This is a hands-on leadership role that is perfect for someone who thrives in ambiguity, builds structure, and can translate vision into velocity. You’ll oversee a growing team of SDR’s, BDR’s, AE’s, Solution Architects, with responsibility for both new business and expansion across all segments of our customers.

Requirements

10+ years leading Sales or GTM leadership roles ideally in a high-growth organization.
Proven experience developing go-to-market strategy and driving execution at scale.
Experience owning a multi-segmented sales motions within the one business.
Track record of hiring, developing and retaining high-performing teams.
Skilled collaborator who works seamlessly with marketing, product, and customer success.
Operationally minded with the ability to design processes that scale.
Strategic thinker with a bias for action and a hands on leadership style.
Motivated by building from the ground up and leading with purpose and care.

Nice To Haves

Deep understanding of the healthcare landscape is a plus.

Responsibilities

Lead and inspire the team: Develop, coach and scale a high-performing sales organization. Unblock challenges, celebrate wins, and set a standard for performance and culture.
Own the GTM strategy: Partner with Marketing, Product, Partnerships, Customer Success, and RevOps to define how we acquire, expand, and retain customers. Translate market insight into a focused go-to-market plan.
Drive growth and execution: Oversee pipeline generation, deal velocity, and forecasting. Operating as a player-coach where needed to help close strategic opportunities.
Deepen Customer Impact: Build trusted executive relationships across payers, providers, and partners, bringing insights that shape our roadmap and relationships.
Build the foundation for Scale: Implement systems, processes, and metrics that make growth predictable, measurable, and aligned with company objectives.