Head of Saas Internal Operations, VP

State Street • Burlington, MA

14d • $110,000 - $207,500

About The Position

State Street is committed to providing cutting-edge services and technical solutions for our clients. The Head of SaaS Internal Operations is a leadership role responsible for driving the operations and administration of SaaS internal teams, Hiring, Finance, Program and Enterprise integration Management, driving efficiency and effectiveness of the SaaS organization. The role will be responsible for continuous improvement of processes, systems, and methodologies across the organization to deliver innovative solutions, enhance client satisfaction, and promote operational efficiency. The ideal candidate will be a dynamic leader with a strategic mindset, strong program management experience, and a deep understanding of SaaS, integration, staffing and finance management.

Requirements

• Bachelor’s degree in business administration, Management, or a related field (Master’s degree preferred).
• 15+ years of experience in strategy, program management, internal operations, with at least 5 years in leadership capacity.
• 10+ years of experience in Investment management, front-office platforms
• Experience in SaaS platform in financial services
• Experience in managing staffing processes end to end
• Experience in managing Finances for technology organization
• Strong knowledge of SaaS environment and systems integration
• Proven track record of leading complex cross-functional projects and delivering successful outcomes.
• Experience with project management tools and methodologies (Agile, Waterfall, etc.).
• Excellent leadership, communication, and interpersonal skills with the ability to influence at all levels of the organization.
• The ability to think strategically, manage multiple priorities, and drive results in a fast-paced environment.

Responsibilities

• Integration Strategy & Leadership: Lead and manage the technology integration strategy of multiple business units across the enterprise to align and deliver end to end delivery and support.
• Oversee and optimize the integration process for new clients, services, cross functional teams across the enterprise ensuring all client requirements are met efficiently and effectively.
• Portfolio and Program Management: Maintain project portfolio for the Cloud and SaaS organization across all teams and track the progress.
• Track and manage SaaS initiatives and drive them to successful implementation Ensure transparency and alignment of goals, timelines, and deliverables with stakeholders.
• Productivity Metrics and KPIs Measure the productivity, performance and risks through established KPIs and metrics Provide senior management with information to act on in a timely manner
• Process Improvement & Innovation: Identify opportunities for process optimization and drive initiatives that reduce inefficiencies. Establish structure and standardize practices across the organization
• Risk Management: Manage risk associated with client integrations, organizational policies and objectives and ensure timely addressing of the risks

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees