Head of Revenue Operations

CAQH

2d • Remote

About The Position

The Head of Revenue Operations is a senior leadership role reporting responsible for driving operational excellence across commercial operations and customer and provider implementations. This leader will design and scale the end‑to‑end lead‑to‑cash ecosystem—supporting CRM management, presale motion, deal execution, implementations, and ongoing customer lifecycle performance.
Partnering closely with Sales, Customer Success, Marketing and Commercial leadership, this role translates growth strategy into repeatable processes, data-driven insights, and disciplined execution that enables sustainable revenue growth across the customer portfolio.

The Head of Revenue Operations is a full-time, remote, exempt position and reports to the Chief Commercial Officer.

Requirements

• 12+ years of progressive experience in revenue or commercial operations with demonstrated leadership at scale.
• Confident, customer‑centric professional presence, translating complex operational topics into clear, credible conversations with clients.
• Experience working with health plan customers or other highly complex enterprise stakeholders, regulatory considerations, multifaceted buying groups and long-term delivery lifecycles.
• Deep expertise in CRM platforms (e.g. Salesforce, HubSpot), sales enablement tooling, and data-driven performance management.
• Proven ability to design and operationalize end‑to‑end revenue and implementation processes that improve predictability and accelerate growth.
• Demonstrated excellence in budgeting and financial knowledge including revenue modeling, forecasting, pipeline analysis, and performance measurement. Extraordinary ability to translate data into executive insights and decisions.
• Demonstrated success leveraging technology and automation to drive operational efficiency and scale.
• Growth mindset—a continuous learner who embraces change, seeks feedback, experiments thoughtfully, and consistently looks for better ways to scale impact.
• Confident, collaborative people leader with experience building high-performing teams and partnering cross-functionally.

Responsibilities

• Operationalize revenue growth strategies by building scalable processes, performance monitoring, proactive intervention, and risk escalation mechanisms across the customer lifecycle.
• Lead revenue planning, modeling, forecasting, and monitoring, ensuring accurate visibility into pipeline health, conversions, and growth performance across renewal, upsell and net new.
• Establish rules of engagement, standard work and supporting process impacting Commercial team.
• Reconcile commercial budget management and commissions with Finance.
• Develop and maintain executive-level KPIs and dashboards, providing insights and recommendations to executive leadership.
• Oversee CRM, including the technical resources responsible for CRM management, Salesforce.com, HubSpot, and other related sales enablement tools.
• Ensure CRM data integrity, governance, and continuous improvement to enable predictable, high-quality commercial execution.
• Optimize sales enablement tooling, training, and workflows to improve productivity, scalability, and consistency across the commercial organization. Accountable for tool rationalization and maximizing ROI.
• Oversee the development and monitor metrics dashboard to assess the effectiveness of commercial operations and drive initiatives to improve team efficiency.
• Oversee implementation operations, improving forecasting accuracy and tracking from contract close through delivery. Revenue recognition depends on delivery.
• Partner with Commercial and Legal teams to refine contract structures and incentives that drive on-time implementations.
• Redesign implementation processes to establish quicker delivery times, set measurable benchmarks, and improve time-to-value for customers.
• Build and continuously evolve best-practice frameworks (deal economics, pricing mechanics, renewal yields) that scale with organizational growth.
• Drive automation, tooling enhancements, and systems integration to reduce manual work, improve accuracy, and support growth at scale.
• Own vendor strategy for revenue operations technologies, ensuring performance, value, and budget alignment
• Build, mentor, and lead a high-performing revenue operations team with a strong growth mindset and culture of accountability and high-performance.
• Develop talent through coaching, mentorship, professional development, and succession planning.
• Foster strong cross-functional alignment and collaboration with broader organization.

Benefits

• CAQH offers competitive compensation and a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, a 401(k) with company contributions and matching, paid parental leave, tuition assistance, and generous paid time off.
• We are committed to investing in our people and supporting professional growth over time.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 11-50 employees