Head of Renewals

Apollo.io

6d•$200,000 - $240,000

About The Position

The Head of Renewals will lead the renewals function, ensuring predictable recurring revenue and an exceptional customer renewal experience. This leader will manage a team of Renewal Managers and Specialists, partner cross-functionally with Customer Success, Sales, and Finance, and own the strategy, forecasting, and execution of renewals across all customer segments. This is a high-impact role that combines strategic planning, commercial acumen, and operational leadership to maximize retention and growth within our existing customer base.

Requirements

7–10+ years of experience in B2B SaaS renewals, account management, or customer success, with 3+ years leading teams.
Proven track record of achieving or exceeding renewal and retention targets.
Experience scaling a renewals function in a high-growth SaaS environment.
Strong proficiency with Salesforce, CPQ, Gainsight, or similar tools.
Excellent analytical, communication, and stakeholder management skills.
Bachelor’s degree required; MBA or equivalent preferred.

Responsibilities

Own and execute the renewals strategy, ensuring high on-time renewal and retention rates.
Manage, coach, and develop a high-performing team of renewal professionals.
Partner cross-functionally with Customer Success, Sales, Finance, and Legal to deliver seamless renewal experiences.
Build and maintain renewal playbooks, forecasting models, and performance dashboards to drive visibility and accountability.
Forecast renewal revenue accurately and report retention metrics to senior leadership.
Analyze churn and retention data to identify trends, root causes, and process improvement opportunities.
Lead contract negotiation and pricing discussions to optimize renewal outcomes.
Drive automation and process efficiency, working with RevOps and Systems to optimize CRM and CPQ tools.
Collaborate with Product and Marketing to feed customer insights into roadmap and value communication strategies.