Head of Quality – Customer Reporting and Data Analytics

Everseen • Boston, MA

53d

About The Position

As Head of Quality – Customer Reporting and Data Analytics, your primary goal will be to build and lead a customer-facing intelligence product line that delivers actionable insights from Everseen’s Vision AI solutions and complementary third-party data sources. You will transform complex operational and performance data into clear, impactful analytics and reporting tools that provide retail customers with unparalleled visibility into: •Everseen Product Performance across geographies, regions, stores, and lanes. •Retail Inventory Shrinkage Insights, highlighting patterns, root causes, and improvement opportunities. This role is pivotal in creating a new revenue stream by developing and scaling a market-leading intelligence offering that combines traditional reporting, API-based delivery, and AI-driven analytics experiences.

Requirements

• 10+ years of experience in data analytics, business intelligence, or data product management, with at least 3 years in a leadership or head-of-function role.
• Proven experience delivering data or analytics products to enterprise customers, ideally in retail, AI, or SaaS environments.
• Deep understanding of data quality frameworks, reporting pipelines, and analytics visualization platforms (e.g. Tableau, Power BI, Looker, or similar).
• Strong familiarity with data engineering workflows (ETL, data modeling, API integrations).
• Experience leading cross-functional collaboration across product, engineering, and commercial teams.
• Exceptional analytical, strategic thinking, and communication skills.
• Proven ability to build scalable reporting and analytics products from concept to market.

Nice To Haves

• Experience with AI/ML-based insight generation or customer intelligence systems is preferred
• Knowledge of retail operations, shrinkage, and loss prevention analytics.

Responsibilities

• Build and own the Customer Intelligence Product Line that delivers actionable insights derived from Everseen’s AI platform and integrated third-party data sources.
• Define and maintain data quality and reporting standards to ensure reliable, consistent, and accurate insights for all customer-facing analytics products.
• Collaborate cross-functionally with the Data & Intelligence, Engineering, Research, Operations, and Sales & Marketing teams.
• Champion quality and continuous improvement, ensuring data integrity, performance consistency, and adherence to regulatory or contractual data standards.
• Develop and manage KPIs for intelligence product adoption, customer satisfaction, and product quality.
• Partner with Sales and Customer Success to translate intelligence insights into customer value stories and revenue opportunities.
• Lead a small but growing team of data quality analysts, reporting specialists, and data product managers as the product line scales.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees