Head of PSS Enterprise Delivery Office

Sanofi • Morristown, MA

27d

About The Position

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys. We are seeking an experienced and strategic leader to head the PSS Enterprise Delivery Office, supporting Specialty and General Medicines Therapeutic areas. The Head of the Enterprise Delivery Office will serve as the central force aligning strategic vision, innovation, and operational excellence, leading the orchestration, prioritization, and strategic alignment across Sanofi’s Specialty and General Medicines Patient Support Services. Ensuring our most innovative ideas are translated into standards, processes, and measurable impact for patients and the business. While not responsible for direct delivery, this leader will define how we standardize enterprise approaches, measure execution, and powerfully coordinate and communicate how our services help more patients start and stay on therapy—with greater efficiency, smarter technology, and lasting value across all therapeutic areas. The role will manage and supervise a team tasked with the following activities: Connecting strategy to execution across the enterprise Driving alignment and prioritization Standardizing how delivery happens Measuring and communicating the impact of the work Ensuring the story of patient and business impact is told effectively The ideal candidate will have strong experience in strategic leadership, project management, communication & change mgmt. and governance as well as people management. You should have the foresight to drive synergies across multiple therapeutic areas, fostering collaboration and innovation across the enterprise. This role is integral to shaping the future of our patient support ecosystem and will report directly to the Head of PSS.

Requirements

• Bachelor's degree (BA/BS) required.
• Minimum of 10 years of experience in patient support services within the pharmaceutical/biotech/healthcare industry.
• At least 5 years of leadership experience, including direct team management and strategic oversight.
• Effective communication and interpersonal skills, with the ability to engage effectively with cross-functional teams, senior leaders, and external partners.
• Exceptional organizational and conflict-management skills, with the ability to adapt to a fast-paced, high-energy environment.
• Up to 30% travel required to support field engagement and team leadership in Cambridge, MA.

Nice To Haves

• Advanced degree (MBA or clinical degree) preferred.
• Proven experience in leading patient support programs, with a history of driving strategy and operational success.
• Expertise in the commercialization of infusion therapies, products under buy & bill or medical benefits, and pharmacy benefit products.
• Deep understanding of FDA, OIG, and other relevant industry regulations.

Responsibilities

• Governance & Standards Management: Architect and implement governance frameworks, performance metrics, and business rules
• Maintain and oversee standards repository, ensuring compliance and digital requirements are met
• Drive quality assurance and standards adherence across operations
• Manage documentation, historical views and storyline
• Leadership & Program Management: Serve as key member of Leadership Team, managing prioritization and governance
• Lead strategic initiative evaluation, including analysis and impact measurement
• Supervise a team that orchestrates large-scale strategic projects and maintain comprehensive PSS roadmap
• Manage project governance, including risk assessment and decision tracking
• Change Management & Transformation: Lead organizational transformation initiatives and change management processes
• Connect strategic initiatives to create cohesive organizational narrative
• Drive stakeholder engagement and management
• Coordinate cross-functional leadership involvement in capability development
• Strategic Communications: Develop and execute strategic communication plans
• Create compelling narratives for change initiatives and success stories
• Lead external communications strategy, including industry presentations and white papers
• Showcase process improvements, optimizations, and strategic outcomes
• Team Engagement: Lead, mentor, and develop a cross-functional team. This includes using the full range of metrics, performance ratings, performance management, and talent development.
• Cultivate strong working relationships, ensuring alignment on strategic goals and operational priorities.
• Budget & Resource Management: Manage the annual budget, ensuring optimal resource allocation to drive business outcomes.

Benefits

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees