Head of Professional Business Services, Customer Success (US Remote)

First Advantage•Atlanta, GA

34d•$140,000 - $180,000•Remote

About The Position

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. As the Head of Professional Business Services, Customer Success, you will serve as a strategic leader driving growth, retention, and operational excellence across key industries, including Financial and Business Services. This role is central to shaping customer engagement strategies, building trusted partnerships, and positioning our organization as a global leader in talent solutions. You will influence senior stakeholders, lead high-performing teams, and deliver measurable impact in a dynamic, competitive environment. What You'll Do: Strategic Leadership: Define and execute a customer success roadmap that accelerates growth, enhances retention, and delivers a best-in-class experience. Revenue Growth: Drive performance through consultative engagement, account-based marketing, and innovative retention programs. Operational Excellence: Oversee KPIs across revenue, pipeline, renewals, and satisfaction metrics, ensuring alignment with organizational goals. Cross-Functional Collaboration: Partner with sales, implementation, and enablement teams to deliver seamless execution and continuous capability development. Thought Leadership: Represent the organization as a trusted advisor in high-volume hiring through industry events, social platforms, and strategic campaigns. Team Development: Build and scale a high-performing Customer Success organization, attracting and retaining top talent to deliver exceptional outcomes.

Requirements

Bachelor’s degree or equivalent working experience, MBA preferred
10+ years in account management with a proven record of success
5+ years in organizational leadership roles
Expertise managing complex accounts exceeding $500K in value
Salesforce CRM proficiency
Experience in virtual work environments
Strategic mindset with strong analytical and execution skills
Influential communicator with proven negotiation and relationship-building capabilities
Ability to lead through change and transformation
Entrepreneurial approach, thriving in dynamic, resource-constrained environments
Willingness to travel up to 25%

Nice To Haves

MBA preferred

Responsibilities

Strategic Leadership: Define and execute a customer success roadmap that accelerates growth, enhances retention, and delivers a best-in-class experience.
Revenue Growth: Drive performance through consultative engagement, account-based marketing, and innovative retention programs.
Operational Excellence: Oversee KPIs across revenue, pipeline, renewals, and satisfaction metrics, ensuring alignment with organizational goals.
Cross-Functional Collaboration: Partner with sales, implementation, and enablement teams to deliver seamless execution and continuous capability development.
Thought Leadership: Represent the organization as a trusted advisor in high-volume hiring through industry events, social platforms, and strategic campaigns.
Team Development: Build and scale a high-performing Customer Success organization, attracting and retaining top talent to deliver exceptional outcomes.