Head of Products – Coupe Health

Coupe Health•Eagan, MN

2d•Remote

About The Position

About Coupe Health Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have The Dir Sr Product – Coupe Health will be the strategic visionary defining and executing Coupe Health's product roadmap, transforming how employers and members experience healthcare benefits by evolving of our digital platforms—from member portals and mobile applications to provider tools and employer dashboards to deliver simplicity and transparency across every touchpoint. This role will bridge the gap between technological capability and market need, driving innovation that differentiates Coupe in the rapidly growing Alternative Health Plan market. This role’s leadership directly influences our ability to scale membership and maintain market leadership while enhancing the exceptional experience that defines our brand.

Requirements

Accepting this position at BCBSMN requires signing an Employee Confidentiality, Intellectual Property Assignment and Restrictive Covenants Agreement as a condition of employment.
10+ years of progressive product management experience, with at least 5 years in senior leadership roles. All relevant experience including work, education, transferable skills, and military experience will be considered.
Demonstrated success building and scaling consumer-facing digital products with measurable impact on user engagement and business outcomes
Healthcare industry experience, preferably in health plans, benefits administration, or healthcare technology
Strong technical acumen with the ability to engage credibly with engineering teams on architecture, APIs, and platform decisions
Experience leading product organizations through periods of significant growth and transformation
Track record of building and developing high-performing product teams
Strong executive presence and ability to influence at all levels
Expertise in modern product management methodologies, including agile development, design thinking, and lean experimentation
High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice To Haves

Bachelor's degree in a relevant field; MBA or advanced degree preferred
Experience with health plan operations, claims adjudication, or benefits design
Background in B2B2C product models serving both enterprise clients and end consumers
Familiarity with healthcare regulatory requirements including HIPAA, state insurance regulations, and fiduciary considerations
Track record of successful product launches in highly regulated industries
Experience integrating products with third-party platforms and partner ecosystems (TPAs, PBMs, provider networks)
Experience with healthcare interoperability standards and emerging technologies
Prior work at high-growth startups or within innovation functions at established healthcare organizations
Demonstrated ability to simplify complex systems and translate technical capabilities into compelling user value propositions

Responsibilities

Product Strategy & Vision Define and own the multi-year product strategy aligned with Coupe's business objectives and market positioning against competitors
Establish product principles and frameworks that guide decision-making across the organization
Identify market opportunities and emerging trends in healthcare technology, benefits design, and consumer digital experiences
Partner with executive leadership to translate company strategy into actionable product initiatives
Product Development & Execution Lead the end-to-end product lifecycle from discovery and definition through launch and iteration
Build and maintain a prioritized product roadmap that balances innovation, technical debt reduction, and operational efficiency
Establish product development processes that enable rapid experimentation while maintaining quality and compliance
Drive data-informed decision making through robust analytics, A/B testing, and user research programs
Digital Experience Leadership Own the member, employer, and provider digital experiences across web, mobile, and integrated platforms
Champion user-centered design principles and ensure accessibility across all products
Define and measure experience metrics that connect user satisfaction to business outcomes
Lead the evolution of our Health Valet digital tools to enhance the concierge service model
Cross-Functional Partnership Collaborate with product engineering to ensure product vision is achievable within architectural and resource constraints
Partner with Operations to design products that improve efficiency and reduce manual intervention
Work with Growth and Sales to develop product capabilities that support new market expansion and employer acquisition
Align with Compliance and Legal to ensure products meet regulatory requirements across all active states
Team Building & Leadership Provide strategic direction while building, coaching, and mentoring a high-performing product management organization, fostering a culture of continuous improvement.
Establish career paths and development programs that attract and retain top product talent
Foster a culture of customer obsession, intellectual curiosity, and continuous improvement