Head of Product
About The Position
The Head of Product is responsible for defining and executing the product strategy and roadmap for TicketManager’s SaaS platform. This leader translates company strategy, customer needs, and market opportunities into products and capabilities that drive customer value, revenue growth, and competitive differentiation. This role owns the full product lifecycle—from identifying strategic opportunities and defining new capabilities to launching and driving adoption in the market. The Head of Product ensures the platform evolves in ways that support enterprise customers while enabling continued innovation and growth. The Head of Product works closely with Engineering, Sales, Customer Success, Account Services, and Marketing to align product development with business priorities and customer needs, while building and developing a strong product organization capable of consistent innovation and execution. This role will shape the future of TicketManager’s platform and play a critical role in the company’s next phase of growth. Product Organization The Head of Product will lead and grow the product management organization and work closely with Engineering, Design, and company leadership to scale TicketManager’s SaaS platform and product portfolio. This includes building a high-performing product management team, establishing strong product practices, and ensuring the organization consistently delivers meaningful customer and business outcomes. What This Role Offers Opportunity to shape the future of a leading enterprise SaaS platform in the sports and entertainment technology space. Significant influence on product strategy, innovation, and company growth. Ability to build and scale a world-class product organization.
Requirements
- Bachelor’s degree required (Computer Science, Engineering, Business, or related field preferred)
- 10–15 years of experience in product management or product leadership within a SaaS or enterprise software company
- 3–5+ years leading product teams and managing product managers
- Proven experience defining product strategy and delivering SaaS product roadmaps
- Experience launching new products or capabilities and bringing them successfully to market
- Strong cross-functional experience working with Engineering, Sales, Marketing, and customer-facing teams
- Ability to translate business objectives into product strategy and execution
- Strong understanding of SaaS product development and agile methodologies
- Experience collaborating on product packaging, positioning, and monetization strategies
- Data-driven decision making with strong product analytics and KPI management
- Strong communication and leadership skills with the ability to influence across teams
- Understanding of enterprise B2B software customers and buying dynamics
Responsibilities
- Product Strategy & Vision
- Define and communicate the product vision and roadmap aligned with TicketManager’s company strategy
- Identify opportunities for new products, platform capabilities, and market expansion
- Translate strategic opportunities into product concepts, capabilities, and offerings
- Prioritize initiatives that drive customer value, product adoption, and competitive differentiation
- Identify opportunities to leverage data, automation, and AI to enhance the customer experience and expand platform capabilities
- Product Leadership
- Build, lead, and develop a high-performing product management team
- Recruit, mentor, and grow product managers while establishing clear accountability and ownership
- Drive strong product management practices including product discovery, roadmap planning, prioritization, and delivery
- Foster a culture of ownership, customer focus, and continuous improvement across the product organization
- Product Development & Delivery
- Own the definition of product requirements and ensure clear articulation of capabilities and user value
- Partner closely with Engineering and Design to deliver high-quality product capabilities
- Collaborate with Engineering leadership on roadmap prioritization and delivery sequencing
- Lead cross-functional planning and execution using agile development methodologies
- Ensure roadmap priorities align with strategic goals, customer needs, and platform scalability
- Commercialization & Go-to-Market
- Identify opportunities for product-led revenue expansion and new capabilities that increase customer value
- Partner with Product Marketing, Sales, and Marketing on packaging, positioning, and monetization strategies
- Define new offerings and capabilities that expand TicketManager’s value proposition
- Lead the launch of new capabilities from concept through market adoption
- Support strong product adoption and product-led expansion opportunities across the customer base
- Customer & Market Alignment
- Engage directly with customers and prospects to understand evolving needs and opportunities
- Use customer insights, product analytics, and market data to guide product investment decisions
- Ensure the product roadmap supports enterprise customer requirements and platform scale
- Maintain strong alignment between product strategy, customer needs, and business growth objectives
- Product Performance Metrics
Benefits
- Retirement: 401(k) & Company Match
- Health Benefits: Medical, Dental, Vision & Chiropractic
- Time Off: Unlimited PTO
- Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
- Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
11-50 employees
