Head of Product, Restaurant

Fiserv • Sunnyvale, CA

25d • $256,000 - $384,000

About The Position

We are seeking an experienced Head of Product for Restaurants to define and deliver the product vision for the Clover platform that helps restaurants run better every day. This role translates operator needs into intuitive, scalable solutions that drive efficiency, growth, and exceptional guest experiences. This role is accountable for driving overall business performance, including sales and revenue growth, profitability, customer satisfaction, product innovation, team effectiveness, financial health, and stakeholder relationships within the restaurant industry. The right candidate will champion the voice of our merchants by being a strategic thinker, adept at leading product teams focused on translating market trends and customer insights into innovative product solutions and addressing customer pain points to drive Clover’s growth.

Requirements

• Bachelor’s degree in business, technology, or a related field preferred
• Proven track record of at least 12 years in product management with a heavy focus in Restaurant
• A strong background in payments, point-of-sale (PoS) technology, and the specific dynamics of vertical SaaS is essential
• Strong analytical and problem-solving skills, with the ability to leverage data for decision-making
• Demonstrated experience scaling products globally as Clover moves into new markets
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to drive product innovation and business growth
• This position requires the ability to travel domestically up to 30%, depending on business needs.

Nice To Haves

• Experience with Agile development methodologies is a plus.

Responsibilities

• Product Strategy and Vision: Develop a comprehensive restaurant product strategy that aligns with Clover’s overall mission, business priorities, and annual operating plan with P&L responsibility of ~$800M in annual revenue. Establish a clear restaurant product vision and roadmap, prioritizing features and functionalities based on market needs and business objectives and build senior leader alignment across the firm. Identify emerging trends and technological advancements in Payments / Business Solutions to stay ahead of the competition. Foster a community of data-informed decision making to remain true to the voice of the customer and the revenue goals and targets of the organization.
• Product Development and Road-mapping: Drive the end-to-end product development lifecycle, from ideation to launch, ensuring timely and high-quality delivery of products and solutions that are reliable, scalable and secure and that maximizes impact for our customers, their diners and our business. Work closely with the product development team to define and prioritize feature enhancements and new product offerings tailored to the needs of the restaurant industry. Collaborate closely with engineering and design teams to define product requirements, user stories, and features. Focus on creating exceptional user experiences by leading the design and user interface (UI) efforts through the product and design teams’ partnership. This will ensure that products are intuitive and visually appealing and provide a seamless user journey, resulting in customer satisfaction and loyalty. Must be able to translate product delivery and roadmap into revenue achievement / KPI management for this key vertical in the Clover business.
• Go to Market: Develop and execute strategic plans to drive sales growth and expand market share within the restaurant vertical. Partner with Go to Market functions to align on roadmaps and develop ways of working that will drive value and accelerated sales in the Restaurant vertical. Identify and pursue new business opportunities, partnerships, and revenue streams. Build and maintain strong relationships with key stakeholders, including restaurant owners, industry associations, and technology partners. Collaborate with the product marketing team to develop compelling messaging and sales collateral to support sales efforts.
• Customer Focus: Conduct thorough market research to identify customer pain points, preferences, and competitive landscape. Gather and analyze customer feedback and usage data to iteratively improve product offerings. Utilize data-driven insights to make informed decisions about product enhancements and new features. Ensure high levels of customer satisfaction and retention by delivering exceptional service and support to restaurant clients. Develop and implement strategies to proactively address customer needs and drive value through the Clover Platform and VAS. Act as a primary point of contact for key restaurant clients, addressing their concerns and ensuring their success with our products and services.
• Team & Financial Leadership: Lead and inspire a direct team of product managers to build best in class products through a structured and disciplined product management approach. Foster a collaborative and innovative work environment, encouraging creativity and continuous improvement. Provide mentorship and guidance to team members, supporting their professional development. Develop and manage budgets, forecasts, and financial models to support Clover Restaurant goals and objectives. Monitor key performance indicators (KPIs) and financial metrics to track progress against targets and identify areas for improvement. Collaborate with finance and executive leadership to drive profitability and sustainable growth within the restaurant vertical.
• Other Key Accountabilities: Communicate product updates, timelines, and priorities to key stakeholders. Monitor key performance indicators (KPIs) related to product adoption, customer satisfaction, and revenue growth. Encourage a culture of innovation within the product team, fostering a mindset of experimentation and learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager