Head of Product Operations

Index Exchange•New York, NY

44d•Hybrid

About The Position

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers. We're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we're committed to upholding the integrity of the programmatic ecosystem at large. We are seeking an exceptional Head of Product Operations to elevate our Product Management organization to new heights. Your leadership will streamline our complex and dynamic team, making us more efficient internally, across departments, and for our global customers. You'll transform our product organization into a seamlessly operating powerhouse.

Requirements

Ideally 7+ years of experience within product operations, strategy, or product management at high-growth companies with diverse stakeholders.
Bachelor's or advanced degree preferred in business, but we emphasize relevant skills and experience over specific degrees.
Proven track record of leading product operations or similar functions. Demonstrated success in driving organizational change, process development/removal, and successful initiative launches.
Deep understanding of product development processes, product lifecycle, and associated methodologies (Agile, Scrum, OKRs, etc.) all the way from planning, building, and releasing to supporting existing products. Experience with not only streamlining processes, but also optimizing cross-functional relationships.
Strong strategic thinking and data-driven problem-solving abilities, with proficiency in product management tools (e.g., JIRA, Confluence, Product Board, etc.) and data analytics platforms.
Experience with facilitating goal setting and planning processes at the team, org, and company level.
Practical and you know when to say no to a surface-level good idea, have a good sense for benefit tradeoffs, and when too much process will be inefficient or unsuccessful.
Exceptional leadership and people management skills, with the ability to work cross-functionally and build strong relationships across the organization; excellent verbal and written communication, adept at presenting to executive teams.
High ethical standards and professionalism.
Flexibility for some travel.

Responsibilities

Design, implement, and streamline processes with Product (PM) leaders to improve efficiency, gather key data, set and track goals, standardize problem diagnosis, and create successful outcomes.
Collaborate with cross-functional teams (Design, Product Marketing, Legal, Policy, and Commercial) to align product processes, support their teams without overburdening PMs, and automate stakeholder input to assess product health and serviceability.
Oversee and refine tools and systems to support development and operations, owning and driving timelines to ensure successful planning outcomes.
Develop a strategy and roadmap for operational initiatives, process improvements, and tool implementations that support product delivery.
Implement communication strategies to ensure transparency and alignment internally and with external stakeholders, working closely with product and marketing leaders to refine communication timelines.
Own the PM calendar -â ensure we are on time and prepared for upcoming standardized events.
Oversee and improve processes with commercial and go-to-market stakeholders to ensure products are properly launched, measurable, serviceable, and meet business objectives.
Support strategic planning and execution of operational initiatives aligned with overall business goals and product strategies.
Coach, manage, support, and mentor members of the product operations team, fostering professional growth and an inclusive, collaborative culture.
Promote continuous learning and knowledge sharing within the product organization to drive ongoing process improvements and operational excellence.
Establish and monitor key performance indicators (KPIs) to measure team performance and operational effectiveness, using data-driven insights to drive improvements.

Benefits

Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Commuter benefits and discounts, where available
Employee assistance program
Mental health first aid program that provides an in-the-moment point of contact and reassurance
One day of volunteer time off per year and a donation-matching program
Bi-weekly town halls and regular community-led team events
Multiple resources and programming to support continuous learning
A workplace that supports a diverse, equitable, and inclusive environment