Head of Product, GTM Experiences

Toast

3h•Hybrid

About The Position

As Head of Product for GTM Experiences you will lead the transformation of onboarding, support, and product-led growth into intelligent, AI-native systems that drive activation, expansion, retention, and measurable revenue impact. This role blends executive leadership with deep product craftsmanship. You’ll scale high-performing teams while personally diving into data, experimentation, and design. You’ll thrive in this role if you’re a builder who leads from the front.

Requirements

10+ years of product leadership experience in growth, PLG, onboarding, or lifecycle domains
Proven track record of driving measurable revenue impact through experimentation and product innovation
Strong analytical fluency: expert in funnels, experimentation design, and data-driven decision making
Experience building AI-powered or automation-heavy product systems
Demonstrated ability to operate as both strategic executive and hands-on builder
Demonstrated ability to lead cross-functional initiatives without direct authority, influencing executives and functional and technical leaders to drive alignment
A customer-centric mindset with deep empathy for operators who depend on tools to run their businesses

Nice To Haves

Experience embedding AI into support or lifecycle systems
Background in vertical SaaS or SMB software
Experience owning both revenue targets and customer experience metrics

Responsibilities

Redesign onboarding, support, and how we think about growth in the context of AI
Own activation, expansion, retention, and support efficiency goals
Build rigorous experimentation frameworks and accelerate iteration velocity
Use AI to reimagine customer journeys and drive adoption and growth
Lead and scale high performing teams
Partner deeply with Engineering, Design, Data Science, Sales, Marketing, Customer Success, and Customer Support