Head of People Ops

Sword Health

1d • Hybrid

About The Position

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.

As our business and geographic footprint expand, this role will strengthen and scale the core processes, policies, and operational foundation that support the employee experience. You will ensure that our people practices are consistent, compliant, efficient, and increasingly supported by AI-enabled tools. This role requires strong operational judgment, the ability to simplify complexity, and a passion for creating a seamless experience for employees and managers across all stages of the employee lifecycle.

The People Operations team is responsible for delivering a clear, reliable, and high-quality people experience at scale. We focus on building processes and guidance that help employees thrive, enable managers to lead confidently, and support the business as it grows across regions. We ensure compliance, drive process clarity, and create an environment where people can focus on meaningful work rather than navigating administrative friction.

Requirements

• Bachelor’s degree in Human Resources, Business, Operations, or a related field.
• 5–7+ years of experience in People Operations, HR Operations, or a similar operational HR role.
• Experience managing or administering employee benefits programs, with a focus on accuracy and employee support.
• Familiarity with U.S. People Operations requirements, including employment regulations, documentation, and state-by-state compliance basics.
• Strong understanding of core HR processes, compliance requirements, and people practices.
• Demonstrated ability to streamline and improve processes as an organization grows.
• Strong communication and stakeholder management skills with the ability to bring clarity to complex topics.
• Comfort working in a fast-paced, evolving environment with shifting priorities.
• An “AI-native” mindset, with enthusiasm for integrating intelligent tools into everyday workflows.
• Strong understanding of People Operations systems and tools, with the ability to navigate and optimize them as the organization grows.

Responsibilities

• Lead the optimization and delivery of People processes and policies across the entire employee lifecycle.
• Introduce AI-enabled efficiencies that help managers and employees get faster, clearer, and more accurate support.
• Ensure consistent, compliant people practices across all regions where we operate.
• Develop and maintain clear, accessible documentation, guides, and resources for employees and managers.
• Partner with People Business Partners, Talent Acquisition, and Finance to ensure smooth coordination and alignment across people processes.
• Support the rollout of local programs such as onboarding, performance cycles, policy updates, and employee communications.
• Manage employee benefits programs, ensuring competitiveness, accuracy, and a smooth experience for employees during enrollment, changes, and inquiries.
• Oversee U.S.-specific People Operations tasks, including compliance requirements, employment documentation, and coordination of state-by-state regulations.
• Elevate the employee experience by identifying friction points and implementing scalable, people-first solutions.
• Build and implement an AI roadmap that transforms the overall people experience.

Benefits

• A stimulating, fast-paced environment with lots of room for creativity
• A bright future at a promising high-tech startup company
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
• A flexible environment where you can control your hours (remotely) with unlimited vacation
• Access to our health and well-being program (digital therapist sessions)
• Remote or Hybrid work policy
• Comprehensive health, dental and vision insurance
• Life and AD&D Insurance
• Financial advisory services
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)
• Health Savings Account
• Equity shares
• Discretionary PTO plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees