Head of Parts & Component Repair and Overhauls

Alstom•New Castle, PA

22d

About The Position

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. We welcome applicants based in both Canada and the United States. The Head of Parts & Component Repairs and Overhauls is responsible for leading the rail spare parts aftermarket business unit in North America. This role encompasses business execution, performance delivery, business growth, managing profit and loss, maintaining strong relationships with Customers and internal key stakeholders to deliver outstanding service quality and technical support. As a strategic position within the organization, it plays a crucial role in the ability to expand and deliver a comprehensive aftermarket portfolio to Alstom’s Customers. This portfolio includes trains parts supply, inventory management, technical spares supply support agreements, component repairs and overhauls, engineering services, and digital solutions for the Services business in North America. This senior role involves leading cross-functional teams composed of sales, customer service, procurement, supply chain, engineering, operations and strategy professionals, as well as overseeing activities of project management and operations related to the business across multiple locations in Canada and the United States.

Requirements

Bachelor’s Degree in Engineering, Business Administration, or a related field; an MBA or advanced degree is preferred.
Extensive experience (+20 years) in aftermarket, business development, customer services, sales, general management, strategic planning, commercial operations or related fields, ideally within the rail, aerospace or transportation industry.
Proven track record of driving business growth and achieving financial targets in an aftermarket environment.
Strong leadership skills with the ability to inspire and manage cross-functional teams across multiple locations.
Excellent analytical, negotiation, and communication skills.
Strong understanding of customer service principles and aftermarket service delivery models.
Proficiency in using data analytics and performance management tools to drive strategic decision-making.
Business Acumen
Excellent experience in change management and process optimization
Excellent written and verbal communication skills. Ability to build relationships
Ability to persuade and influence others
Strong project management, leadership, and organizational skills
Proficient user of MS Office tools
Bilingualism Proficiency in French and English is required.

Nice To Haves

Knowledge of a third language is considered an asset when working with our international partners, suppliers, colleagues, and customers.
In Quebec, French remains the primary working language of our company.

Responsibilities

Lead the Services Spare Parts Aftermarket business unit in North America by setting the strategic direction, driving customer‑centric development, and overseeing operations to achieve business objectives and financial targets.
Manage profit and loss (P&L) for the Spare Parts and Component Repairs and Overhaul business, ensuring commercial and financial performance (order intake, sales, margin, cash, invoice overdues) align with organizational goals.
Identify and pursue new business opportunities, strategic pricing and expand market presence while developing customers intimacy and long-term relationships. Prepare and present proposals to Customers. Manage tenders/bids, contractual terms and conditions related to the Spare Parts Aftermarket scope (for all allocated projects in North America). Manage and approve Quality Cost Delivery (QCD) budget commitment for Parts & Component Repair Overhauls scope for the site/country/cluster/region/platform at tender and execution phases.
Develop annual order intakes, pricing models, sales and gross profit budgets, along with strategies and tactics to achieve them. Implement cost improvement plan and develop an efficient operating model for the end-to-end spare parts supply chain.
Develop and implement comprehensive aftermarket strategies that encompass parts supply, inventory management, repairs, maintenance services, asset life management, engineering and digital solutions. Lead the strategic planning, order to cash lifecycle, market assessment, sales capture, and contractual obligations. This includes defining a clear commercial parts strategy with market methodologies, stocking, delivery, and pricing, while also leading both internal and external cross-functional teams to improve market penetration and enhance customer satisfaction.
Establish KPI metrics and monitor performance to ensure service excellence, on-time delivery, continuous improvement, and customer satisfaction.
Interfaces directly with Customer in coordination with Customer Directors and Project Managers for high level reviews and crisis management on high-risk projects. Provide exceptional customer support for aftermarket services by addressing inquiries, resolving issues, and ensuring timely delivery of parts and services to enhance overall customer satisfaction and loyalty.
Lead the initiative for Parts cost optimization & recovery of non-core costs through continuous improvement, suppliers long term agreements and insourcing/make plans. Ensure adequate supplier warranty duration and recovery of charge-back.
Lead and foster collaboration across various teams, including sales, engineering, customer service, procurement, logistics, operations, finance, projects and strategy to create a seamless aftermarket experience for customers.
Lead and mentor a diverse team, promoting a culture of innovation, accountability, and professional development. Ensure people recruitment and competency development according to needs of all relevant Parts operations.
Collaborate with senior leadership to align aftermarket strategies with overall business objectives and market trends.
Communicates and presents critical data, report summaries, market analysis, and strategic recommendations to all levels of the organization.
Ensures compliance with all company policies and procedures.