Head of Operations

retool•San Francisco, CA

30d

About The Position

We're growing fast and evolving into a new phase of scale. We need a Head of Business Operations who can partner with our executive leadership - the CEO, CFO, COO, and business unit leads - to design, build, and optimize how we work. You'll own high-leverage strategic initiatives and operational frameworks that will shape our company's path to maturity and sustained growth. You'll join a dynamic, growing Finance team that aspires to serve customers across the business with high-quality financial reporting and insights. In addition to working with different Finance team members, you will partner with teams across the business as we establish processes and the infrastructure required to support our growing business.

Requirements

Significant experience in business operations, strategy, or similar roles-ideally with both consulting/investment-banking background and time in a high-growth tech or operations scale-up environment.
Excellent analytical problem-solving skills: you can dive into data, surface insights, and turn them into actionable plans and operational change.
Strong communicator: you can take complex problems and present clear recommendations to senior leadership, bridging technical, business, and operational audiences.
Structured, organized, and execution-oriented: you've run major projects end to end, built processes from scratch, and scaled teams or functions.
Comfortable with ambiguity: you can thrive in fast-moving, evolving environments and bring clarity where there's uncertainty.
A mindset of partnership and impact: you view yourself as an enabler of business teams and see your team as "connective tissue" for the entire org.

Nice To Haves

experience at a fast-scaling company (50 → 500+ employees), sitting at the intersection of operations and strategy
familiarity with SaaS or tech business models
experience building dashboards/KPIs

Responsibilities

Take end-to-end ownership of major cross-functional initiatives: define the challenge, design the solution, lead execution, measure outcomes, and iterate.
Partner closely with leaders across product, engineering, go-to-market (GTM), finance, and operations-helping prioritize business opportunities, clarify trade-offs, and drive alignment.
Build and scale operating rhythms, frameworks, metrics, dashboards, and processes that give the leadership team clarity and focus.
Evaluate and support new operational functions, teams, or areas of investment - including resource allocation, staffing models, cost/benefit analysis, and performance measurement.
Drive our path toward greater operational maturity (process excellence, systems design, data-driven decision making), ensuring we build the right foundation for sustained growth.
Help translate strategic goals into operational plans and ensure consistent execution across the organization.
Mentor and lead a lean but high-impact business operations team-defining roles, building systems, and fostering a culture of continuous improvement.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume