Head of Operations

SEA LIFE • Grapevine, TX

2h

About The Position

At Peppa Pig Theme Park Dallas, Peppa Pig World of Play Dallas, SEA LIFE Dallas, and Bubble Planet Dallas, our Head of Operations plays a critical role in shaping unforgettable guest experiences while driving world-class safety, efficiency, and team performance. This is a high-impact leadership position for an experienced operations professional who thrives in dynamic environments and loves bringing teams together under one vision.
You’ll be responsible for leading Operations across multiple sites, ensuring every attraction runs safely, efficiently, and with exceptional guest service. From budgeting and labor planning to safety culture and team development, you’ll be the driving force behind operational excellence in North Texas.

Requirements

• Bachelor’s degree in Recreation, Park Management, Business Administration, or related field preferred
• 4+ years of senior-level operations leadership in theme parks, attractions, hospitality, or entertainment
• Budget ownership and labor management
• Safety systems and compliance
• Large-team leadership and development
• Multi-site or complex operations environments
• Strong communication and decision-making skills
• Passion for developing teams and creating unforgettable guest experiences

Responsibilities

• Lead and champion an industry-leading safety culture across all sites
• Ensure all attractions operate in full compliance with safety standards, procedures, and training requirements
• Drive strong results in guest satisfaction scores, touch screen feedback, and exit surveys
• Balance operational efficiency with guest experience, minimizing wait times and maximizing fun
• Own and manage Operations labor and expense budgets with accountability and accuracy
• Act as purchasing lead and budget controller for Operations, building strong vendor and finance partnerships
• Provide regular performance updates and strategic insights to the General Manager
• Lead seasonal planning, labor forecasting, and capital project input
• Ensure all Operations team members are fully trained, certified, and signed off before operating any attraction
• Continuously review and improve SOPs, risk assessments, and operational manuals
• Inspire creativity and innovation to keep experiences fresh, engaging, and aligned with industry trends
• Lead the operational delivery of special events and major initiatives
• Build a culture of trust, accountability, and performance through coaching and feedback
• Develop leaders through training, mentoring, and performance reviews
• Ensure policies and procedures are followed in partnership with HR and Merlin Operations Manual
• Foster a workplace that is: Safety-first, Guest-obsessed, Supportive and inclusive
• Encourage open communication and ensure teams are informed, confident, and empowered
• Be visible and present in the attractions, engaging with guests and teams daily

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Paid Time Off (PTO).
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards.
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Executive