Head of Operations AI - Strategy and Enablement

U.S. Bank National Association • Chicago, IL

2d • Onsite

About The Position

U.S. Bank is seeking a business focused Operations Leader with a strong background in financial services to shape the future of AI across Operations. This person will define the Operations strategy for AI, guide its delivery in partnership with product and technology teams supporting the operations group, manage a global AI Strategic Execution team, and establish governance routines that ensure AI is deployed responsibly, efficiently, and at scale. The ideal candidate will connect strategy to execution - identifying high impact AI opportunities, tracking progress and outcomes, and designing repeatable approval and oversight mechanisms that balance innovation with compliance and risk management. This business leader will work closely with senior leaders across multiple functions to ensure the strategy is connected to the goals of the Operations division and considers the dynamic pace of innovation in the marketplace.

Requirements

• Typically a Bachelor's degree, or equivalent work experience
• Typically 12 or more years of experience, including leadership of large, complex programs/initiatives with high impact with direct and indirect leadership responsibilities

Nice To Haves

• 10+ years of experience in Financial Services Operations (including but not limited to: Operational Deposits, Merchant Payment Services, HELOC, Trust Services, Foreign Exchange, Interest Rate Derivatives, Treasury and Payment Services)
• Ability to lead and execute on large initiatives spanning a line of business
• Proficient in portfolio management, financial/budget management, roadmap planning
• Executive communication and reporting skills
• Areas of expertise include relationship management, executive communication, strong problem-solving and conflict resolution
• Experience collaborating across teams and influencing outcomes

Responsibilities

• Define and continuously evolve the Operations AI strategy aligned with divisional objectives and enterprise goals
• Partners with product, technology, and operational leaders to identify high value AI opportunities and ensure a balanced portfolio of near-term and long-term initiatives
• Translate strategic priorities into actionable roadmaps with clear milestones, business outcomes, and success metrics
• Facilitate prioritization and investment discussions across senior leadership to ensure alignment and transparency
• Accountable for driving execution and building momentum to achieve and exceed Operational goals
• Establish and operationalize a repeatable AI governance framework that balances innovation with risk, compliance, and ethical use of AI
• Develop approval workflows and decision-making routines for AI use cases, including intake, review, and sign off processes
• Partner closely with enterprise partners to align with emerging regulatory requirement and industry best practices

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 501-1,000 employees