Head of NA Production Management, Managing Director

State Street • Quincy, MA

22h

About The Position

Head of NA Production Management has a critical role in State Street, responsible for reliability of platforms supporting the bank's flagship businesses. The role also involves leading all NA Production Management functions across applications, client technical support, service availability management and recovery management. This is a leadership role, with geographically dispersed matrix organization. As the head of function, this role entails facing off to both internal stakeholders, across business operations, technology and risk functions, and external including clients and regulators. Role requires extensive collaboration across IT departments/Business Units, Internal and External Risk and Audit teams and keeping the platform highly reliable amidst high change in the environment. Responsibilities include Full ownership of business systems technical operations including stability and day-to-day operations of the platforms Face off to Executive stakeholders and externally to regulatory bodies and clients Grow SRE practices and function and help transform Production Management Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients Instill continuous improvement and automation in team's fabric to reduce effort and risk, while increasing business satisfaction Pro-active identification of systems risks and compliance deficiencies, and prompt remediation This person would also have an additional responsibility as the head of NA Production Management. As the senior leader in region, this role would oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in region.

Requirements

• A minimum of bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
• A Minimum 15 years of IT experience with hands-on experience in technology support/SRE functions
• Strong knowledge of Regulatory requirements, Industry frameworks and best practices such as ITIL V4, COBIT, FFIEC, NIST, etc.
• Knowledge of SDLC / Engineering processes and methodologies
• Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management.
• Strong communication and inter-personal skills
• Experience in leading a geographically distributed and diverse team
• Ability to work under pressure and deliver on tight schedules
• Familiarity with tools like ServiceNow, Cutover, Jira, etc. preferred
• Prior experience in handling risk and regulatory remediations will be a plus

Nice To Haves

• Familiarity with tools like ServiceNow, Cutover, Jira, etc. preferred
• Prior experience in handling risk and regulatory remediations will be a plus

Responsibilities

• Full ownership of business systems technical operations including stability and day-to-day operations of the platforms
• Face off to Executive stakeholders and externally to regulatory bodies and clients
• Grow SRE practices and function and help transform Production Management
• Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients
• Instill continuous improvement and automation in team's fabric to reduce effort and risk, while increasing business satisfaction
• Pro-active identification of systems risks and compliance deficiencies, and prompt remediation

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
• For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
• inclusive development opportunities
• flexible work-life support
• paid volunteer days
• vibrant employee networks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees