Head of Luxuria, Luxury Travel Sales (Sales Manager)

Luxuria Vacations • Miami, FL

130d • Onsite

About The Position

We are seeking a results-driven and entrepreneurial Head of Luxuria to lead and scale our B2C luxury travel sales unit. This role is a critical balance of hands-on sales leadership, team development, and operational oversight, reporting directly to the Head of Growth. This is an in-office position located in Aventura, FL.

Your mission is to reignite and accelerate our growth by refining our high-touch outbound sales process, building and mentoring a world-class sales team, and ensuring the profitability and operational excellence of the Luxuria unit. The company has a proven model that requires strategic rebuilding and rapid scaling.

The ideal candidate is a service-driven, charismatic people-leader with a deep understanding of the U.S. luxury clientele. You thrive in fast-paced environments, possess a strong entrepreneurial spirit, and are ready to design processes, inspire a team, and ensure that luxury is reflected in every client interaction.

This role offers significant financial incentive, with compensation directly tied to overall Year-over-Year (YoY) growth and a percentage of the unit’s net operating profit.

Requirements

• Proven Sales Leadership: 5+ years of success leading outbound B2C phone sales teams in a relationship-driven, high-value service industry.
• Luxury Client Focus: Direct experience selling to/serving a U.S. luxury clientele. Background in luxury travel is strongly preferred, or demonstrated deep knowledge of global destinations and high-touch service standards.
• Financial Acumen: Demonstrated ability to manage a business unit's profitability, understanding the relationship between sales, operations, and net operating profit.
• Builder Mindset: Hands-on and highly intuitive, with experience in a start-up or 'rebuilding' environment where process development, documentation, and system scaling were a primary focus.
• People Developer: Track record of successfully recruiting, training, motivating, and developing top-performing sales professionals.
• Inspiration & Presence: High charisma, energy, and presence; you inspire team members to perform at their best.
• Entrepreneurial Drive: A strong “figure it out factor”—a problem solver who can balance strategic vision with immediate, effective execution.

Responsibilities

• Lead Outbound Sales: Directly manage, refine, and scale the outbound B2C sales process, focusing on warm leads, high-value conversion, and repeat client loyalty.
• Unit Profit Management: Monitor and manage the Luxuria unit's overall financial health and profitability. Review and control operating expenses to ensure targets for net operating profit are achieved.
• Strategic Goal Setting: Set and track ambitious sales targets (revenue, conversion rates, client satisfaction) in alignment with overall company growth goals.
• Sales Culture: Cultivate a high-performance sales culture centered on client trust, personalized, high-touch service, and securing long-term repeat business.
• Recruit & Mentor: Hire, train, coach, and develop a motivated sales team capable of scaling results while embodying a luxury service mindset.
• Performance Coaching: Mentor agents on the psychology of selling luxury service and experience, not just product features.
• Team Leadership: Serve as a charismatic, inspiring leader; run effective sales meetings, training sessions, and motivational initiatives to maintain high energy and performance.
• Accountability: Instill a culture of accountability and continuous improvement while fostering a supportive and thriving environment for the team.
• Process Improvement: Identify gaps and rebuild/refine internal processes, systems, and structures specifically for the sales function (e.g., CRM utilization, sales funnel optimization, post-sale service hand-off).
• Service Delivery: Ensure the business consistently delivers an exceptional, high-touch service experience worthy of a luxury brand.
• Reporting: Work closely with the VP/Head of Growth to provide regular, insightful reports on sales performance, profitability, and operational health.
• Luxury Authority: Bring a deep, nuanced understanding of U.S. luxury clients—their needs, habits, and expectations—to inform sales strategy.
• Market Insight: Stay abreast of trends in luxury travel and high-net-worth service to maintain the brand’s credibility and cultural awareness.

Benefits

• Financial Upside: Significant compensation potential tied directly to YoY growth and a percentage of the Luxuria unit's net operating profit.
• Opportunities to Travel: Experience the destinations and luxury services we sell, gaining first-hand knowledge to inspire your work.
• Health Insurance: Strong coverage foundation; we proudly contribute 65% toward the employee-only premium for our basic medical plan.
• 401(k) with Company Match: Invest in your future with up to a 4% company match (after 6 months of employment).
• Supplemental Coverage: Access to optional, employee-paid supplemental plans through Aflac (e.g., short-term disability, accident, term-life).
• Generous Paid Time Off: Recharge and enjoy life outside of work, with unlimited PTO offered after 1 year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed