Head of LLM Services

Ebsco • Ipswich, MA

1d • Hybrid

About The Position

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. Your Opportunity The Head of LLM Services will play a hybrid role that combines project management capabilities and selling skills. This is a hybrid role located in Ipswich, MA.

Requirements

• 7+ years of relevant experience, including 5+ years of successful direct sales experience (sourcing, managing accounts), inclusive of managing projects of cross functional teams (developing and management of project plans, stakeholder deliverables and engagement, budget/deadline adherence)
• Cultivated strong client relationships that supported retention and revenue growth.
• Identified and advanced opportunities to expand account value.
• Provided strategic guidance by aligning solutions with client needs.
• Applied disciplined planning and execution to manage complex initiatives.
• Improved project management practices to increase consistency and efficiency.
• Maintained dependable, detail-focused follow-through.
• Commuting distance from Ipswich, MA for frequent meetings with internal stakeholders.

Nice To Haves

• Led complex, multi-stakeholder initiatives focused on research content from inception through delivery, ensuring scope, timelines, and quality standards are consistently met
• Managed multiple competing projects that required technical, industry and processes expertise to guide the overall team to resolve internal challenges spanning budget, conflict management and resource allocation
• Direct sales experience with research content
• Information industry expertise and experience with LLMs
• Expertise in CRM systems and pipeline management tools to expand utilization and application of data and analytics

Responsibilities

• Monitoring emerging LLM providers and identifying high-value partnership prospects.
• Building and managing a pipeline of partnership opportunities and reaching out to key decision makers.
• Participating in partner discussions to advance opportunities and coordinating thorough follow-up.
• Developing standardized materials to support partnership activities.
• Managing ongoing partner relationships and ensuring internal alignment across teams.
• Leading full-lifecycle delivery of cross-functional initiatives using appropriate project management approaches.
• Ensuring compliance with contractual and rights-related requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees