Head of Learning & Development for Wealth & US Consumer Cards - MD

Citi • New York, NY

13d • Onsite

About The Position

The Head of Learning & Development for Wealth & US Consumer Card – Managing Director (MD) is a senior leader responsible for formulating and leading the learning and development strategy specifically for the Wealth and US Consumer Cards (USCC) businesses. As a member of the Global Learning & Development Leadership Team, this role will advise on and implement learning opportunities that are directly aligned with business strategy and priorities. The Head will partner closely with senior business, Human Resources (HR), Talent, and Learning colleagues to achieve desired results, ensuring employees are prepared for success both today and in the future. This position reports to the Head of Learning (Chief Learning Officer) and works in close partnership with Senior Human Resource Officers for the Wealth and USCC businesses/functions. Key Responsibilities: Formulate and lead the comprehensive Learning & Development strategy for the Wealth and USCC businesses, ensuring alignment with global learning agendas and specific business goals. Partner closely with Senior Human Resource Officers, the HR Operating Committee, and business leaders within Wealth and USCC to define goals, negotiate budgets, establish overall learning strategy, benchmark against external firms, and integrate cutting-edge learning practices. Drive a performance-based learning approach to skill enablement and knowledge acquisition, ensuring that learning solutions directly support business/functional objectives and company priorities, producing desired impacts and outcomes. This includes consulting to identify root causes of business needs, crafting learning solutions that leverage performance support tools, optimizing learner experience, devising content strategies for consistent messaging, and using performance mapping and measurement to track progress. Manage and lead multiple teams of learning professionals responsible for identifying, designing, facilitating and delivering learning offerings, leveraging internal subject matter experts and both internal and external training providers. This includes overseeing high-volume, scalable, multi-component outputs such as new hire training and systems training. Drive innovation across the learning function with deep understanding of Generative Ai and the possibilities it brings Personally deliver advanced leadership, communications, and professional development topics as appropriate. Collaborate with business partnership and HR colleagues to establish and oversee a robust learning governance approach that promotes alignment with enterprise learning policies and standards. Rigorously evaluate all learning activities to determine its impact on business outcomes and revise strategies and offerings based on insights gained. Stay abreast of the latest external market trends in learning and development, anticipate their impact on future capability requirements for Wealth and USCC, and communicate those needs to relevant teams and partners. Manage the holistic learning budget for the Wealth and USCC areas. Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding the organization, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.

Requirements

• 15+ years of experience in Training, Learning & Development, or Organizational Development roles, with at least 10+ years in a managerial capacity leading large teams (e.g., ~100 headcount) and managing commensurate budget responsibilities.
• Excellent client relationship and consulting skills with senior leaders in HR and the business.
• Deep experience in Financial Services industry
• In-depth familiarity and understanding of Wealth Management, Consumer Banking, and US Consumer Cards businesses.
• Demonstrated record of operational excellence and ability to effectively drive work forward in a highly complex matrix environment.
• Proven experience in organizational change management.
• Strong leadership, organizational design, and talent development skills, ensuring appropriate staffing and organizational structures.
• Demonstrated ability to build strong relationships with key business and HR leaders across a highly complex and matrixed organization and effectively drive change.
• Strong ability to influence senior leaders as well as peers.
• Deep understanding of the revolutionary capabilities Artificial Intelligence is bringing to the industry and the leadership skills to motivate a functions to embrace it
• Ability to thrive in a fast-paced, multi-tasking, multi-cultural environment.
• Adept at adapting to rapidly evolving and changing priorities, navigating complexity and ambiguity, establishing clear deadlines, and demonstrating resilience and flexibility.
• Strategic, innovative, and out-of-the-box thinker with a practical and real-world orientation.
• Excellent people management skills, including virtual team management; proven ability to manage expectations and relationships with staff, superiors, vendors, and business partners.
• Proven ability to coach, develop, and lead others.
• Exceptional verbal, written, and interpersonal communication skills, coupled with effective presentation and facilitation skills.
• Strong analytical, problem-solving, and conceptual skills.
• Bachelor's degree in Human Resources, Business, or a related field required.

Nice To Haves

• MBA or other advanced degree strongly preferred.

Responsibilities

• Formulate and lead the comprehensive Learning & Development strategy for the Wealth and USCC businesses, ensuring alignment with global learning agendas and specific business goals.
• Partner closely with Senior Human Resource Officers, the HR Operating Committee, and business leaders within Wealth and USCC to define goals, negotiate budgets, establish overall learning strategy, benchmark against external firms, and integrate cutting-edge learning practices.
• Drive a performance-based learning approach to skill enablement and knowledge acquisition, ensuring that learning solutions directly support business/functional objectives and company priorities, producing desired impacts and outcomes. This includes consulting to identify root causes of business needs, crafting learning solutions that leverage performance support tools, optimizing learner experience, devising content strategies for consistent messaging, and using performance mapping and measurement to track progress.
• Manage and lead multiple teams of learning professionals responsible for identifying, designing, facilitating and delivering learning offerings, leveraging internal subject matter experts and both internal and external training providers. This includes overseeing high-volume, scalable, multi-component outputs such as new hire training and systems training.
• Drive innovation across the learning function with deep understanding of Generative Ai and the possibilities it brings
• Personally deliver advanced leadership, communications, and professional development topics as appropriate.
• Collaborate with business partnership and HR colleagues to establish and oversee a robust learning governance approach that promotes alignment with enterprise learning policies and standards.
• Rigorously evaluate all learning activities to determine its impact on business outcomes and revise strategies and offerings based on insights gained.
• Stay abreast of the latest external market trends in learning and development, anticipate their impact on future capability requirements for Wealth and USCC, and communicate those needs to relevant teams and partners.
• Manage the holistic learning budget for the Wealth and USCC areas.
• Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding the organization, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level