Head of IT Infrastructure & Operations

The Hartford•Wayne, PA

68d•$160,000 - $200,000

About The Position

The Head of Infrastructure & Operations sets strategy, leads, and actively contributes to Hartford Funds' infrastructure, cloud, cybersecurity, and end-user technology operations. Managing a small, hybrid team, this leader balances strategic oversight with hands-on technical work to ensure operational excellence, continuous improvement, and alignment with business goals. The ideal candidate is a proactive, service-oriented IT leader with deep technical acumen in infrastructure, cloud, and cybersecurity. They thrive in a collaborative, metrics-driven environment, are comfortable working in a small team, and directly support day-to-day operations.

Requirements

Bachelor's Degree required and/or relative years' experience
People management experience required
Excellent writing and communication skills with the ability to address technical investment-oriented detail in a clear, concise, and compelling manner
Experience with AV technology for MS Teams conference room enablement.
Experience managing end-user support processes and resources.
AWS architectural knowledge and cloud governance expertise.
Strong cybersecurity experience, including incident response and security assessments.
Ability to form and maintain strategic relationships across the organization and with vendors.
Proven record of accomplishment of driving continuous improvement and operational excellence in a metrics-driven environment.

Nice To Haves

5-10 years of experience within the financial services industry strongly preferred

Responsibilities

Lead by example, fostering a collaborative, service-focused culture.
Provide clear direction, feedback, and mentorship; manage conflict and nurture strong relationships with vendors and stakeholders.
Establish and track metrics for all operational areas, driving continuous improvement and proactive problem-solving.
Develop and maintain IT supplier contract management processes.
Actively participate in delivery, support, and troubleshooting of on-premises and cloud infrastructure.
Implement best practices, automated deployments, and cost optimizations.
Define and lead incident management processes for infrastructure and cyber events, ensuring clear and timely communication.
Maintain and enhance cloud governance, resource utilization, and security controls; conduct periodic audits and performance tuning.
Develop and maintain infrastructure strategy, documentation, disaster recovery plans, and ensure audit readiness and alignment with parent company standards.
Oversee and directly support end-user devices, AV technology (including MS Teams conference room enablement), printers, and onboarding/offboarding processes.
Ensure stability, effective utilization, and continuous improvement of end-user technology; engage with users to identify and implement enhancements.
Maintain a forward-looking technology roadmap and facilitate communities of practice.
Serve as technical SME for cybersecurity, disaster recovery, and regulatory compliance.
Lead incident response, conduct security assessments (vulnerability, penetration, threat), and coordinate technical resources for cybersecurity events.
Own technical components of information security program policies and risk management processes.
Support regulatory inquiries, exams, and adoption of standard controls for applications managed by IT.
Partner cross-functionally with business units, Risk, Finance, HR, and other stakeholders to ensure strategies and services align with organizational needs.
Present to clients during due diligence visits and provide consultative guidance on technology and cyber controls.